Customer Service Advisor

Premierofficesystems; Bury; On-site; GBP 25,000 - 29,000; Full time

Job summary

A well-established business in Bury is seeking an experienced Customer Service Advisor for a full-time permanent role. You will manage customer inquiries via phone and email, support service targets, and collaborate with teams. The ideal candidate will have over 12 months' experience in customer service with attention to detail. Excellent benefits include a £25,000 salary with a 10% annual bonus and opportunities for career progression.

Benefits

25 days holiday plus bank holidays

Early Finish Friday

On site gym

Free on site parking

Employee wellness programme

Annual bonus – 10% of salary

Qualifications

• Minimum 12 months experience in a customer service or administrative position.
• B2B customer service experience is highly desirable.
• Reliable transportation to the Bury offices.

Responsibilities

• Manage inbound calls, emails, and live chat enquiries from customers.
• Support the team in meeting service targets and KPIs.
• Collaborate with internal departments to handle queries.
• Update internal systems accurately and maintain records.

Skills

Communication skills

Attention to detail

Customer service experience

IT literacy

Job description

Overview

CUSTOMER SERVICE ADVISOR | BURY | FULL TIME, PERMANENT | OFFICE BASED

£25,000 per annum + 10% yearly bonus + excellent benefits!

Monday to Friday 8:30am to 5pm (37.5 hours per week)

KPI Recruiting are delighted to be partnering with a well-established business in the Bury area, who are seeking an experienced Customer Service Advisor to join their supportive and collaborative team on a full-time, permanent basis.

If you're confident in communicating with business customers by phone and email, and take pride in delivering outstanding service, this could be the ideal opportunity for you.

You will be…

• Managing inbound calls, emails and live chat enquiries from business customers, providing excellent customer service
• Supporting the team in meeting service targets and KPIs
• Collaborating with internal departments to effectively handle existing queries
• Updating internal systems accurately and efficiently, maintaining accurate records

You will have…

• A steady career history, with a minimum of 12 months experience in a varied customer service, administrative position
• Excellent attention to detail and communication skills, with the ability to liaise with stakeholders across all levels
• Reliable transportation to the Bury offices on a daily basis
• B2B customer service experience is highly desirable!
• IT literate and quick to learn new systems

You will get…

• 25 days holiday plus bank holidays
• Early Finish Friday!
• On site gym
• Free on site parking
• Annual bonus – 10% of salary
• Opportunities for career progression
• Employee wellness programme and social events

APPLY NOW!

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Administrative and Support Services

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