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Join to apply for the Logistics Center Operations Supervisor role at Albany Medical Center

Department/Unit:

Capacity Command Logistic Center

Work Shift:

Night (United States of America)

Salary Range:

$95,182.78 - $152,292.45

The Logistics Center Operations Supervisor provides on-site operational leadership on a 24-hour basis. They are part of the leadership team within the Logistics Center, overseeing major functions related to throughput and capacity command, serving as a real-time escalation point for the team, a trainer and expert resource for staff. They are visible throughout the day and night in all areas of the hospital, interfacing with patients, families, and department staff to facilitate throughput and flow navigation, acting as a clinical expeditor, and championing major flow initiatives. They support other clinical operational leaders when leadership is not physically present, to ensure all areas meet patient needs. They assist with policy interpretation, assessments of challenges, triage and resource allocation, and utilize the appropriate chain of command including when the Administrator On-Call should be notified for second-level intervention. They assist individuals in crisis or distress and participate in large-scale crisis management. They support disaster management and emergency response as directed and demonstrate judgement, problem-solving, and collaboration to maintain strong clinical operations.

Essential Duties And Responsibilities

• Reports up through the Logistics Center.
• Utilizes strong communication, professionalism and leadership skills to drive access, capacity, efficiency, high quality and safe care for patients.
• Supervises and helps manage the Logistics Center which is responsible for all aspects of patient flow into, through, and out of the hospital.
• Mastery-level understanding and performance of core functions of the Logistics Center including but not limited to capacity command, bed management, transfer, consult, and tele-consult facilitation, direct admission coordination, and decedent management.
• Support development and execution of training plans for Logistic Center staff.
• Mentors and develops teammates within the department.
• Uses previous clinical experience and leadership skills, along with data analytics and technology to make real-time assessments and patient flow decisions expeditiously.
• Point-person for real-time questions and challenges identified by Logistics staff prior to escalation to Logistics Management.
• Mitigates patient flow barriers even prior to them occurring.
• Assumes ownership of the most difficult flow scenarios and high-profile situations.
• Facilitates flow as a clinical expeditor, flow navigator, champion and project manage throughput initiatives.
• Oversees other areas under the umbrella of Logistics Operations such as the Discharge Hospitality Suite.
• Maintain visibility and interface on a continual basis with patients, families, and staff in all areas of the hospital through rounds.
• Intervene when issues/concerns arise, respond to codes and crises, provide staff and patient support as necessary.
• Help to assess, triage and resource allocate as necessary to maintain clinical operations.
• Trained in Emergency Management and may be delegated to serve in leadership role for Incident Command if requested to do-so on behalf of the commander.
• Expanded leadership role to support other clinical operations leaders and their staff when leadership not physically present or immediately available.
• A resource for locating and interpreting hospital policy and procedures.
• Escalates barriers timely when unable to manage or mitigate via appropriate chain of command.
• Determines when the Administrator On-Call is notified for second-level intervention.

Qualifications

• Associate's Degree - required
• Bachelor's Degree - preferred
• 10+ years Clinical Experience - required
• Leadership Experience - preferred
• Ability to lead within and across large teams. (High proficiency)
• Excellent communication and able to demonstrate highest level of professionalism. (High proficiency)
• Ability to independently assess, navigate, coordinate, negotiate, and make timely decisions. Effectively resolving/escalating issues. (High proficiency)
• Clinical expertise and experience with navigation of the healthcare setting. (High proficiency)
• Ability to interpret real-time data to drive decision-making. (High proficiency)
• Mastery-level skills, knowledge, and productivity related to patient flow and throughput. (High proficiency)
• RN/MD/DO/MBBS/Paramedic Upon Hire - required

Equivalent combination of relevant education and experience may be substituted as appropriate.

• Standing - Frequently
• Walking - Frequently
• Sitting - Frequently
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Reaching - Rarely
• Handling - Rarely
• Grasping - Rarely
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Rarely

• Noise - Occasionally

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.