Boutique Team Leader NEW Lakeside, Essex Posted today £14.28 Lakeside, Essex Retail Stores

The Perfume Shop Limited; Castle Point; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading perfume retailer in the UK seeks a Boutique Team Leader to provide exceptional customer experiences in a new flagship store. The ideal candidate will have a passion for perfume and experience in retail, leading a team, and ensuring high service standards. Responsibilities include guiding customers, supporting sales targets, and enhancing the overall customer journey. This role offers professional development, holiday benefits, and a discount on products.

Benefits

30 days holiday pro rata

Sales commission

20% product discount

Access to Wagestream

Employee Assistance Programme

Qualifications

• Passion for perfume and understanding of luxury brands.
• Experience in retail or customer-facing roles.
• Strong communication and mentoring skills.

Responsibilities

• Deliver a personalised welcome and expert consultations.
• Guide customers through luxury collections.
• Support daily team operations and standards.

Skills

Customer service

Perfume knowledge

Leadership

Communication

Coaching

Education

Fragrance Foundation qualification

Job description

Do you have a passion for perfume and a flair for delivering exceptional customer experiences? We’re looking for aBoutique Team Leaders to join our new flagship boutique store and help us create a truly luxurious and personalised shopping journey for every customer.

As a Boutique Team Leader, you’ll be at the heart of the action— Supporting the Boutique Store & Deputy Manager and guiding our Boutique Sales Advisors, ensuring every customer interaction is memorable. Your perfume expertise, leadership skills, and love for service will help drive performance and inspire your team to shine.

What You’ll Do:

• Deliver a warm, personalised welcome to every customer and provide expert consultations tailored to their needs.
• Use your perfume knowledge to guide customers through our luxury and niche collections, creating unique and memorable experiences.
• Champion our customer loyalty programme and use personalised touches to elevate the customer journey.
• Support the Boutique Store and Deputy Manager in leading the team day-to-day, ensuring service standards are consistently high.
• Help plan team rotas, manage floor coverage, and ensure the store is always ready to impress.
• Coach and mentor Boutique Sales Advisors, providing real-time feedback and leading by example in delivering “The Perfect Service.”
• Support the achievement of daily sales targets and KPIs, while maintaining operational excellence and stock accuracy.
• Take pride in the store’s appearance and help prevent stock loss through great housekeeping and attention to detail.

What You’ll Bring:

• A deep passion for perfume and a understanding of luxury and niche perfume brands.
• A natural ability to connect with customers and deliver outstanding service every time.
• Experience in retail or customer-facing roles, with a desire to lead and support others.
• Strong communication and coaching skills, with the confidence to guide and inspire your team.
• A growth mindset and eagerness to learn—whether through supplier training or digital learning platforms.
• Fragrance Foundation qualification (or willingness to complete it as part of the role)

What You’ll Gain:

• The chance to be part of an exciting new concept store, working with some of the most prestigious perfume brands in the world.
• 30 days holiday, pro rata depending on contract hours, (including bank holidays), rising with service.
• Commission based on sales across the Golden Quarter!
• 20% discount at The Perfume Shop, plus discounts at Superdrug and 3 Mobile.
• Access to Wagestream, to support your financial wellbeing needs. Giving you more control and flexibility with your pay.
• Employee Assistance Programme through the Retail Trust, supporting your wellbeing.
• Professional development and career growth opportunities, with continuous learning and training to ensure you are always developing.

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.