Tesco Shift Leader - Nights - Ipswich Extra

Tesco Plc; Ipswich; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK retailer is seeking a Shift Leader for nights in Ipswich. This role involves leading a team to ensure exceptional customer service and store performance. Responsibilities include coordinating shifts, assisting customers, and managing store operations. Ideal candidates will have strong leadership and communication skills. The position offers competitive pay and flexible working options.

Benefits

20 days holiday plus personal days

Flexible working options

Staff discounts

Access to wellbeing resources

Uniform provided

Qualifications

• Must be 18 or over to apply.
• Excellent customer service skills are essential.
• Ability to lead and communicate effectively.

Responsibilities

• Coordinate the store team for a great shopping experience.
• Support colleagues in delivering daily priorities.
• Lead and manage shifts, ensuring safety and cleanliness.

Skills

Customer service

Team leadership

Communication

Decision-making

Job description

Overview

Tesco Shift Leader - Nights - Ipswich Extra role.

Shift Leader rate of pay starts from £14.76 per hour; increases to £15.97 in stores inside the M25. For all hours worked between midnight and 6am you will receive an additional night premium of £2.35 per hour. Additional payments may apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week; if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too.

Responsibilities

• Work in a fast-paced retail environment and lead duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
• Be available to help customers, listening to their needs and ensuring they leave with what they came for.
• Coach colleagues, give feedback, and look for ways to improve service.
• Guide and support colleagues in-store, maintaining a safe place to work and shop.
• Understand store performance and assist managers in actions to improve running of the store.
• Lead from the front and set a positive example for the team.

Please note you must be 18 or over to apply for this role.

Availability and Hours

The availability windows are listed in the role description. Contracted hours will be scheduled within these times, with 3 weeks’ notice of exact shift timing. We strive to support flexibility and welcome applicants whose available times closely match the advertised windows.

Requirements

• 18+ years old to apply.
• Be a great role model with excellent customer service and inclusive team leadership.
• Ability to communicate clearly and lead in the absence of a manager.
• Comfortable making decisions and adapting to change to serve customers and colleagues.
• Motivating and curious to improve service, operations, and store performance.

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
• Supporting colleagues to deliver daily priorities and take regular breaks.
• Opening and closing the store and completing duty cover, ensuring safety for all.
• Being the go-to person for day-to-day queries in the absence of a manager.
• Keeping the store clean, tidy, and well-presented.
• Coordinating seasonal, community and charity events with managers.
• Contributing to a positive, inclusive team atmosphere and providing excellent customer service.
• Keeping the team informed about communications, changes, or updates.
• Staying knowledgeable about store performance and seeking ways to improve operations.
• Coordinating store improvements and removing obstacles to great service.
• Following health and safety routines and ensuring colleagues do the same.
• Recognising and celebrating colleagues who provide great service.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays).
• Flexible working options from day one.
• Staff discounts and benefits through the Colleague Clubcard program.
• Access to wellbeing resources and life cover plus pension with employer contributions.
• Additional benefits to suit you, including discounts, shares, and cycle-to-work schemes.
• Uniform provided and supportive policies for life’s moments.

About Tesco

Tesco’s vision is to become every customer’s favourite way to shop, with a core purpose of Serving our customers, communities and planet a little better every day. Tesco is committed to DE&I and inclusive recruitment; we are Disability Confident Leader and strive to provide accessible processes.

We welcome flexible working discussions and support applicants through life events, carers, retirement, or other commitments. All candidates over 18 may apply where relevant to role requirements.

For more information about Tesco, please visit www.tescoplc.com