Duty Shift Manager - EC3M, London

Ward Security Limited; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security services provider in London seeks an experienced Duty Shift Manager to oversee daily operations and ensure high security standards. The ideal candidate will demonstrate strong leadership, communication skills, and the ability to manage teams effectively. A valid SIA licence is required. This role offers competitive pay and various employee benefits, including training and development opportunities.

Benefits

Financial support for SIA Licensing

Cycle to work salary sacrifice scheme

Company Pension scheme

Life Assurance benefits

Progression, training, and development opportunities

Discounted gym membership

Qualifications

• Proven work experience as a Duty Shift Manager - minimum 1 year.
• Ability to manage teams and maintain high standards.
• Strong decision-making and problem-solving capabilities.

Responsibilities

• Supervise daily security team operations.
• Report issues to management and maintain professionalism.
• Respond to emergencies and conduct regular patrols.

Skills

Communication skills

Leadership skills

Problem-solving abilities

IT literacy

Customer service skills

Education

Valid SIA licence

Job description

Overview

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

Ward Security is on the lookout for an experienced Duty Shift Manager, to join a team of operatives based at a recognised location in London. The role is crucial to the successful running of the day-to-day Security operations at the site. As a Duty Shift Manager, the role demands a high level of man management, operational knowledge and customer services liaison to deliver an effective and efficient physical security provision.

To ensure the smooth and effective day to day running of site-based security team. To keep the Property Management Team and the Security Manager informed of incidents and accidents, and to ensure that agreed levels of service and contractual requirements are achieved to the highest standards.

The Duty Security Manager should also ensure the smooth and effective day to day running of security operations at all posts (Security Control Room, Loading Bay/Post Room, Front of House and Physical Patrols) including a very high level of knowledge of each emergency procedures, Access Control and CCTV Systems and Fire Alarm Systems.

Role and Requirements

Role: Duty Security Manager Pay Rate: £18.56 per hour Shift Pattern: 4 on 4 off, days and nights Location: EC3M, London Role Requirements: SIA Licence

Benefits

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits via ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have

• Valid SIA licence
• Proven work experience as a DSM - min 1 year
• Robust leadership and supervision skills, adept at inspiring and efficiently managing teams
• Excellent customer service and communication skills
• Ability to deliver succinct and clear verbal and written reports where necessary
• Maintain a high standard of personal presentation
• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
• Profound problem-solving and decision-making capabilities to analyse security issues and devise effective solutions
• IT literate - ability to operate detecting systems and emergency equipment

Duties

• Supervise daily security team operations, ensuring efficient task completion
• Report any issues to the duty manager
• Always conduct yourself in a professional manner
• Provide regular foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets
• Provide a point of contact and information centre to staff and visitors
• Respond to emergencies
• Deal with conflict in an appropriate manner if required
• Write up incidents to the standard expected by Management
• Carry out ID checks
• Be vigilant to Health and Safety risks
• Excellent communication skills to all levels – verbally, written, phone and by security radios
• Can work effectively as part of a team or can work on own initiative
• A positive attitude to dealing with people and taking on challenges

Who We Are

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

Our Vision and What We Offer

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

Equal Opportunity

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.