It Support jobs in United Kingdom

OneAPPS Consulting (www.oneapps.com) is a technology consulting firm based in London with offices across Europe. We collaborate on diverse, multicultural projects with clients throughout the continent to support their growth.

Location: London

Experience: 2–3 years of relevant IT support/technical experience

We are seeking an IT Support / IT Technician with 3–6 years of experience in a sales & trading support environment within investment banking.

• Install, troubleshoot, repair, and maintain software applications & infrastructure.
• Handle escalation from the helpdesk for application support, including in-house, third‑party, and market‑data applications.
• Support sales & trading users with technical queries and troubleshoot trading systems and market‑data systems on a trading desktop environment.
• Maintain proficiency with Bloomberg terminal troubleshooting.
• Provide support for operating‑system drivers, software, and firmware.
• Assist users with home‑connection and work‑from‑home set‑ups (firm or personal laptop + virtual machine).
• Ensure client policies and procedures are communicated and adhered to.
• Create and maintain support documentation.
• Collaborate with other support groups (local and global) across multiple platforms.
• Record and manage incidents and requests in the ticket‑tracking system.
• Proactively inform management of trends, significant problems, and expected delays.
• Participate in a rotating on‑call schedule for after‑hours and weekend support.
• Stay current on technology and engage in training programmes.
• Respond promptly to communications across multiple platforms such as e‑mail, Microsoft Teams, Skype, Symphony, and Jive.
• Have experience working with banking, financial services, or trading organisations.

If this role sounds like you, we invite you to apply. Thanks.