School IT Support Specialist - 1st/2nd Line

Classroom365 Limited; Romford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading managed IT services provider is seeking an IT Support Consultant to provide first and second line support in schools. This full-time position demands strong desktop support and customer service skills, with responsibilities including on-site technical support across various locations in London and Essex. Ideal candidates will have over a year of IT support experience and familiarity with Office 365 and networking. The role offers career progression in a supportive environment.

Benefits

Multiple certifications from leading industry career paths

Opportunities for network infrastructure projects

Hands-on experience with current technologies

Career progression opportunities

Supportive work environment

Qualifications

• 1 year+ of IT support experience required.
• Strong customer service and desktop support skills are essential.
• Ability to work independently while managing travel to different sites.

Responsibilities

• Provide technical support to clients across multiple sites.
• Advise on school infrastructure projects based on service level agreements.
• Support schools primarily in designated London areas.

Skills

1st/2nd Line IT support experience

Customer service skills

Desktop support skills

Office 365 experience

Networking knowledge

Team player

Tools

Office 365

Microsoft Azure

Google Workspace

Windows Server

Hyper-V

VMware

Job description

A leading managed IT services provider is seeking an IT Support Consultant to provide first and second line support in schools. This full-time position demands strong desktop support and customer service skills, with responsibilities including on-site technical support across various locations in London and Essex. Ideal candidates will have over a year of IT support experience and familiarity with Office 365 and networking. The role offers career progression in a supportive environment.