Senior IT Support Engineer – London Onsite, SLA‑Driven

Deathwithdignity; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A compassionate organization is seeking a Senior IT Support Engineer in London to manage IT helpdesk operations and support insurance policy administration systems. Candidates should have proven experience in IT support, strong technical skills in Microsoft 365, and the ability to communicate effectively with non-technical stakeholders. This role offers opportunities for personal development in a dynamic environment.

Qualifications

• Proven experience as a Senior IT Support Engineer or equivalent role.
• Excellent problem-solving skills with the ability to act as an escalation point.
• Strong communication and interpersonal skills.

Responsibilities

• Act as the primary escalation point for complex issues.
• Provide end-user support for IT applications.
• Administer and maintain Microsoft 365 and Azure platforms.

Skills

Microsoft 365

Windows 10/11

Networking fundamentals

ITIL processes

Problem-solving

Communication skills

Education

Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate)

Tools

Azure Active Directory

Teams

Sequel

Applied Epic

Job description

A compassionate organization is seeking a Senior IT Support Engineer in London to manage IT helpdesk operations and support insurance policy administration systems. Candidates should have proven experience in IT support, strong technical skills in Microsoft 365, and the ability to communicate effectively with non-technical stakeholders. This role offers opportunities for personal development in a dynamic environment.