Information Technology Support Technician

OneAPPS Enterprise Technologies Ltd; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology consulting firm based in London is seeking an IT Support / IT Technician to provide support in a sales & trading environment. The ideal candidate will have 2–3 years of relevant IT support experience and be proficient in troubleshooting Windows and market data applications. This role requires excellent communication skills and the ability to handle escalations while working collaboratively across support teams.

Qualifications

• 2–3 years of relevant IT support/technical experience.
• Experience in a sales & trading support environment.
• Ability to respond promptly to communications across platforms.

Responsibilities

• Install, troubleshoot, repair, and maintain software applications & infrastructure.
• Handle escalations from the helpdesk for application support.
• Support sales & trading users with technical queries.
• Create and maintain support documentation.

Skills

Troubleshooting

Technical support

Experience with Bloomberg terminal

Communication

Tools

Microsoft Teams

Skype

Symphony

Jive

Job description

OneAPPS Consulting (www.oneapps.com) is a technology consulting firm based in London with offices across Europe. We collaborate on diverse, multicultural projects with clients throughout the continent to support their growth.

Location: London

Experience: 2–3 years of relevant IT support/technical experience

We are seeking an IT Support / IT Technician with 3–6 years of experience in a sales & trading support environment within investment banking.

Responsibilities

• Install, troubleshoot, repair, and maintain software applications & infrastructure.
• Handle escalation from the helpdesk for application support, including in-house, third‑party, and market‑data applications.
• Support sales & trading users with technical queries and troubleshoot trading systems and market‑data systems on a trading desktop environment.
• Maintain proficiency with Bloomberg terminal troubleshooting.
• Provide support for operating‑system drivers, software, and firmware.
• Assist users with home‑connection and work‑from‑home set‑ups (firm or personal laptop + virtual machine).
• Ensure client policies and procedures are communicated and adhered to.
• Create and maintain support documentation.
• Collaborate with other support groups (local and global) across multiple platforms.
• Record and manage incidents and requests in the ticket‑tracking system.
• Proactively inform management of trends, significant problems, and expected delays.
• Participate in a rotating on‑call schedule for after‑hours and weekend support.
• Stay current on technology and engage in training programmes.
• Respond promptly to communications across multiple platforms such as e‑mail, Microsoft Teams, Skype, Symphony, and Jive.
• Have experience working with banking, financial services, or trading organisations.

If this role sounds like you, we invite you to apply. Thanks.