IT Support Technician (m / f / x)

STRABAG Real Estate GmbH; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading construction technology company in London seeks an IT Support Technician to provide technical assistance and support for end-users. This role involves troubleshooting, managing IT equipment, and ensuring smooth onboarding for new starters. Candidates should have strong technical skills and a proactive mindset. Benefits include a competitive salary package, medical insurance, and 25 days of annual leave plus bank holidays.

Benefits

Competitive Salary Package

Medical Insurance

Life & Accident Cover

Cycle to Work Scheme

Discretionary corporate bonus

25 days annual holiday

Qualifications

• At least 3 years in a 1st Line IT Support role.
• Proficient in troubleshooting desktops, laptops, and other devices.
• Experience with ITSM tools for efficient ticket handling.

Responsibilities

• Monitor and maintain core IT equipment.
• Resolve level 1 issues/requests with networks and systems.
• Provide technical assistance to end users.
• Manage asset control and stock ordering.
• Ensure proper onboarding process for new starters.

Skills

Technical assistance

Microsoft Windows 11 expertise

IT Service Management know-how

Device management skills

Mobile device management

End-user support

Organizational skills

Planning and analytical ability

Cloud awareness (Microsoft Azure)

Networking fundamentals

Education

CompTIA A+

ITIL Foundation (desirable)

Job description

The BRVZ organisation is the central service provider for one of the most prominent construction companies in Europe. With the competence, innovative strength, and motivation of our employees, we support STRABAG as an integral part of the overall organization.

• Proven experience: At least 3 years in a 1st Line IT Support role, delivering excellent technical assistance.
• Strong technical foundation: Expertise in Microsoft Windows 11 and Microsoft 365 environments.
• IT Service Management know-how: Hands‑on experience with ITSM tools for efficient ticket handling and workflow.
• Device management skills: Familiarity with SCCM for device builds and application deployment.
• Mobile device management: Experience managing and supporting mobile platforms.
• End‑user support excellence: Skilled in troubleshooting desktops, laptops, and other computing devices.
• Continuous learner: Proactive in keeping up‑to‑date with emerging technologies and best practices.
• Organized and methodical: Strong organizational skills with a structured approach to tasks.
• Planning and analytical ability: Good planning skills coupled with solid numeracy.
• Cloud awareness: Basic understanding of Microsoft Azure services.
• Networking fundamentals: Knowledge of network topologies and routing principles.
• Certifications: CompTIA A+, ITIL Foundation (desirable).

STRABAG - More than just a construction company

Are you an ITSupport Technician eager to grow, learn, and make an impact? Do you have a passion for technology and an interest in the dynamic world of construction? If you’re confident, ambitious, and thrive on challenges, this is the opportunity you’ve been waiting for! Join us as an IT Technician and become a key player in strengthening and shaping the future of our IT Team within BRVZ London, right in the heart of central London. You’ll be at the forefront of innovation, supporting a team that values progress, collaboration, and your professional development:

• Monitoring, managing & maintaining core IT equipment within the Strabag UK
• Resolving level 1 issues/requests with networks and other systems, Acting as single point of contact
• Providing technical assistance for questions and problems to end users
• Stock control and ordering for Projects, business units and maintaining assets in the Asset Management System
• Writing, editing and revising manuals for new and updated software and hardware
• Managing the escalation process efficiently, ensuring 2nd level or supplier is provided with relevant information and making sure SLAs are met
• New starters – Ensure that the relevant equipment and relevant accounts for new starters are available and prepared in time as part of their onboarding process
• User management (creation/deletion of user accounts across several systems for joiners/leavers)
• Visiting project sites when required to setup IT equipment & ensure that all IT site setups are consistent & to the required standard
• Ensuring that the IT Helpdesk ticketing process is followed through from creating a ticket for every task undertaken to closure at the required standard
• Ensuring that any technical maintenance plans are followed, and affected users are informed in a timely manner
• You can expect interesting tasks, working in dynamic teams, exciting projects and practice‑oriented training and development. In addition, we offer you the option of working from home.
• You will have the unique opportunity to benefit from the diverse experience of a globally active group.
• Competitive Salary Package including Medical Insurance, Life & Accident Cover, Cycle to Work Scheme and additional benefits. You will participate in the discretional corporate bonus scheme – to recognise exceptional performance. Along with this you will benefit from 25 days annual holiday (plus bank holidays).
• Please note: All applicants are requested to ensure that they can demonstrate their right to work in the UK

At STRABAG around 86,000 people working on progress at more than 2,400 locations worldwide. Uniqueness and individual strengths characterise both our projects and each of us as individuals. Whether its building construction, civil engineering, road construction, underground engineering, bridge building, tunnelling, construction material production, project development or building management – we are always one step ahead so that we can become the most innovative and sustainable construction technology company in Europe. Diversity, inclusion and equal opportunities are integral to this, who we are as a company and how we work.

Our services company, STRABAG BRVZ, is responsible for all central commercial and IT activities within the Group.

Together we work as partners to complete projects successfully and grow with new challenges. Together we achieve great things. Let’s progress!