IT Support Specialist

Recunex; City of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A technology solutions provider in London is seeking an IT Support Specialist to provide Tier 1-2 support for end-users. Responsibilities include resolving hardware and software issues, managing onboarding processes, maintaining core IT services, and creating user guides. The ideal candidate should have over 2 years of experience in IT support and excellent troubleshooting skills.

Qualifications

• 2+ years of experience in service desk or IT support.
• Strong troubleshooting and customer service skills.
• Familiarity with ticketing tools and remote support.

Responsibilities

• Resolve tickets related to hardware, software, and accounts.
• Manage onboarding and offboarding processes.
• Maintain Active Directory, M365/Google Workspace, and endpoint tools.
• Create knowledge-base articles and user guides.

Skills

Troubleshooting

Customer Service

Ticketing Tools

Job description

### # IT Support SpecialistHybrid (London)October 8, 2025### Job Description**About the Role**Provide Tier 1–2 support for end-users and maintain core IT services.**Responsibilities*** Resolve tickets (hardware, software, accounts).* Manage onboarding/offboarding and device setups.* Maintain AD, M365/Google Workspace, and endpoint tools.* Create knowledge-base articles and user guides.**Requirements*** 2+ years service desk/IT support.* Strong troubleshooting and customer service.* Familiar with ticketing tools and remote support.Experience2 Year