Application Support Analyst

Hireful Ltd; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic tech company in Milton Keynes is seeking an Application Support Analyst to join their Software Support team. This role involves diagnosing and resolving software issues, engaging directly with clients, and collaborating with Development and QA teams. The ideal candidate should possess strong SQL skills and previous experience in software support. This position offers a competitive salary and benefits including private healthcare and generous holiday allowance.

Benefits

5% pension

25 days holiday

2 wellbeing days

Christmas shutdown

private healthcare

life assurance

cinema tickets

Qualifications

• Proven experience in Software Support capacity.
• Strong SQL skills are essential.

Responsibilities

• Diagnose and resolve software and application issues across multiple platforms.
• Log client issues and investigate tricky database errors.
• Coordinate with Development and QA teams as needed.
• Own each ticket from first contact to resolution.

Skills

Proficiency in SQL

Software Support experience

Job description

We’re looking for a driven, tech‑savvy Application Support Analyst / Technical Support individual to join our Software Support team. In this role, you’ll be the go‑to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it’s logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you’ll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time. You will be a SQL pro, with previous experience in Software Support capacity.

Role

Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support

Location

Milton Keynes

Salary

Up to £30k base + bonus

Benefits

5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more

Responsibilities

• Diagnose and resolve software and application issues across multiple platforms
• Log client issues and investigate tricky database errors
• Coordinate with Development and QA teams as needed
• Own each ticket from first contact to resolution, ensuring a smooth, professional experience

Qualifications

• Proficiency in SQL
• Previous experience in Software Support capacity

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology
• IT System Training and Support

This is more than a helpdesk job — it’s a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer‑first thinking.

If you’re proactive, collaborative, and ready to take ownership in a fast‑paced tech environment, we’d love to hear from you. CLICK APPLY and send through your CV.