Customer Success Manager jobs in United Kingdom
Customer Success Director - Accountancy
IRIS Software Group
Customer Success Specialist - United Kingdom
Regenified, LLC
Customer Success Executive - Toxicology
Abbott Laboratories
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West Sussex.info
Customer Success Account Manager, Disclosure Engagement
CDP
Client Success and Performance Manager
ReviewSolicitors
Strategic Customer Success & Partnerships Manager
Latent Labs Ltd.
Global Product Marketing Manager, Platform Customer Success
Wearemiq
Regional IT Account Manager — Client Success & Growth
Air IT Limited
RegTech Client Success Associate - Onboarding & Compliance
Signicat AS
Customer Success Director - Accountancy
Job summary
A leading software company in the UK is seeking a Director of Customer Success to lead the Accountancy Vertical. This role involves overseeing the full customer journey, driving key metrics such as retention and satisfaction, and collaborating cross-functionally. Ideal candidates will have over 15 years in customer-facing roles, preferably in B2B SaaS. The position offers a competitive package and remote-first working.
Benefits
Qualifications
- 15+ years in Customer Success, Account Management, or customer‑facing leadership.
- Experience in B2B SaaS, ideally with accountancy software.
- Strong track record of achieving retention and satisfaction targets.
Responsibilities
- Lead and scale a high‑performing customer success organisation.
- Own key customer outcomes — GRR, NRR, CSAT, NPS.
- Shape and optimise the end‑to‑end customer journey.
Skills
We’re on a mission to ensure our customers get it right — first time, every time. As one of the UK’s largest privately held software companies, we serve 120,000+ customers globally, including 91 of the top 100 UK accountancy firms.
We're looking for a Director of Customer Success to lead our Accountancy Vertical, overseeing the full customer journey — onboarding, adoption, migrations, renewals, and long-term value delivery.
- Lead and scale a high‑performing customer success organisation across the accountancy product portfolio
- Own key customer outcomes — GRR, NRR, CSAT, NPS, and retention metrics
- Shape and optimise the end‑to‑end customer journey, working cross‑functionally with Sales, Product, Support, Marketing, and Finance
- Champion the voice of the customer — using insights to influence product strategy, pricing models, and service delivery
- Act as a strategic partner, escalation point, and internal advocate for our customers
- Drive productivity and engagement within the CS, Onboarding, and Adoption teams
- Collaborate with leadership on customer growth strategies and long‑term planning
- 15+ years in Customer Success, Account Management, or customer‑facing leadership
- Experience in B2B SaaS — ideally with accountancy software or financial verticals
- Strong track record of achieving retention and satisfaction targets in complex, multi‑product environments
- Data‑driven mindset — comfortable using customer health metrics and feedback to drive decisions
- Inspiring leader who can scale teams, influence at C‑level, and manage change with confidence
- A natural collaborator who thrives in cross‑functional leadership roles
- Be part of a high‑growth software business backed by Hg Capital
- Join a people‑first, customer‑obsessed culture
- Help shape the future of customer success across a critical vertical
- Competitive package, meaningful work, and real autonomy
- Remote‑first and flexible working environment
Apply now or reach out for a confidential conversation.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.