Customer Success & Onboarding Specialist

AI Jobster; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading AI solutions company in London seeks an exceptional CS Associate to join their post-sales team. This role focuses on deploying a cutting-edge AI platform, managing client relationships, and driving customer success in a fast-paced environment. Ideal candidates will have 2-8 years of experience and strong communication and project management skills. The company offers a competitive salary, strong in-person culture, and significant career growth opportunities.

Benefits

Competitive salary and equity

25 days annual leave

Annual learning and development budget

Company lunches twice a week

Monthly socials

Qualifications

• 2-8 years of experience in a client-facing role in a high-intensity environment.
• Comfortable with product configuration and communicating project plans.
• Ambitious with a strong desire to work hard and solve challenging problems.

Responsibilities

• Own the deployment of the Encord platform and drive customer adoption.
• Run onboardings and demos, ensuring integrations are set up correctly.
• Ideate and execute on success plans, expanding connections with customers.

Skills

Client-facing experience

Product configuration skills

Communication skills

Project management

Time management

Job description

A leading AI solutions company in London seeks an exceptional CS Associate to join their post-sales team. This role focuses on deploying a cutting-edge AI platform, managing client relationships, and driving customer success in a fast-paced environment. Ideal candidates will have 2-8 years of experience and strong communication and project management skills. The company offers a competitive salary, strong in-person culture, and significant career growth opportunities.