Customer Success Lead — AI-Driven Global Deployments

Methodfi; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A company focused on AI tools is seeking an experienced Customer Success Lead to manage global deployments and enhance customer relationships. The ideal candidate will have over 2 years in consulting or customer success, strong communication skills, and a rigorous approach to customer analysis. This position offers competitive pay, equity, and unique benefits like gym membership and summer work in Greece.

Benefits

Competitive pay

Equity

Private healthcare

Gym membership

In-office cook

Summers working in Greece

Qualifications

• 2+ years of consulting, PE or customer success experience.
• Active interest in AI and impactful industry opinions.
• Exceptional communication and presentation skills.
• Proven ability to prioritize and execute based on customer needs.
• Collaborative team player with strong opinions.
• Rigorous approach to customer analysis and data-driven decisions.
• Native or highly fluent in English.

Responsibilities

• Build and nurture relationships with customers.
• Plan and execute large-scale AI deployments.
• Act as the voice of the customer for product demands.
• Co-design and deliver training sessions.
• Leverage data to drive customer satisfaction.
• Progress into managerial roles within the team.
• Shape customer success processes and culture.

Skills

Consulting experience

Customer success expertise

Strong communication skills

Data analysis

AI interest

Problem-solving ability

Tools

SQL

ChatGPT

Job description

A company focused on AI tools is seeking an experienced Customer Success Lead to manage global deployments and enhance customer relationships. The ideal candidate will have over 2 years in consulting or customer success, strong communication skills, and a rigorous approach to customer analysis. This position offers competitive pay, equity, and unique benefits like gym membership and summer work in Greece.