Client Success & Relationship Advisor

Elis Group; Birmingham; On-site; GBP 26,000; Full time

Job summary

A leading multi-service provider in Birmingham seeks a Customer Relationship Advisor to deliver exceptional customer service and support account management. The ideal candidate will have strong communication skills, be proficient in Microsoft Office, and possess analytical abilities. Benefits include 29 days of holiday, on-site parking, and opportunities for career progression in a sustainable company.

Benefits

29 Days Holiday (including bank holidays)

Employee Assistance Programme

On-site Parking

Ongoing training and development opportunities

Clear career progression

Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication.
• Highly proficient in Microsoft Office, especially Excel.
• Attention to detail with strong analytical and organizational abilities.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Serve as the dedicated point of contact for complex customers.
• Manage all direct communications from key customers.
• Collate and relay feedback to Account Managers.
• Support account management activities including reporting.
• Prepare quotations and contractual documentation.
• Contribute to revenue generation activities.
• Analyze lost business and complaint data.
• Provide financial reporting and contribute to business reviews.

Skills

Customer service skills

Communication skills

Microsoft Office proficiency

Analytical skills

Organizational skills

Tools

Microsoft Dynamics

Job description

A leading multi-service provider in Birmingham seeks a Customer Relationship Advisor to deliver exceptional customer service and support account management. The ideal candidate will have strong communication skills, be proficient in Microsoft Office, and possess analytical abilities. Benefits include 29 days of holiday, on-site parking, and opportunities for career progression in a sustainable company.