Client Success and Performance Manager

ReviewSolicitors; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading legal tech company in the UK is seeking an experienced Client Success and Performance Manager to oversee the performance of B2B sales teams. You will ensure KPIs are met and drive revenue growth. Ideal candidates will have B2B sales leadership experience and a passion for coaching. This role offers a full-time position with flexible working hours and attractive benefits including company trips and free lunches.

Benefits

Flexitime

In‑House Chef

Company Away Trips

Social Events

Annual Leave

Company pension

Free on‑site parking

Qualifications

• Proven experience in B2B sales with strong knowledge of consultative sales.
• Experience managing team leaders or supervisors within sales functions.
• Skilled in driving performance using KPIs and metrics.

Responsibilities

• Manage team leaders responsible for various sales teams.
• Ensure KPIs and targets are achieved across all commercial teams.
• Deliver actionable performance reports to the Director.

Skills

B2B Sales Leadership

Background in a Sales Environment

Management of Managers

Results‑Oriented & Data‑Driven

Process Improvement & Compliance

Communication & Influence

Job description

Client Success and Performance Manager – ReviewSolicitors

Join to apply for the Client Success and Performance Manager role at ReviewSolicitors.

About ReviewSolicitors

ReviewSolicitors is the UK’s largest legal review platform, helping people choose the right law firm based on genuine client feedback. By empowering clients to make more informed decisions and law firms to grow through transparent reviews and improved service, we’re changing the face of the legal sector. We’re a fast‑growing legal tech company with a strong internal culture and a passion for performance, innovation, and impact.

Role Overview

We are seeking an experienced, sales‑focused Client Success and Performance Manager to oversee the performance and development of our commercial leadership layer. Reporting to the Director of Client Success and Performance, you will manage the team leaders of three B2B sales teams. Your focus will be to ensure these teams meet KPIs, drive revenue growth, and maintain high standards of professionalism and compliance.

Key Responsibilities

• Directly manage and support the team leaders responsible for Sales Coordinators, Business Development Managers, and Account Managers. Foster leadership development and ensure alignment with company goals.
• Oversee performance across all commercial teams through the team leaders, ensuring KPIs and targets are consistently achieved.
• Monitor and analyse performance metrics, working with team leaders to address gaps, motivate teams, and celebrate successes.
• Ensure all sales activities adhere to company standards, legal requirements, and internal guidelines through effective team leader oversight.
• Deliver clear, actionable performance reports to the Director of Client Success and Performance, identifying opportunities to optimise sales operations.
• Work alongside other leadership teams including Marketing, Product, and Customer Success to drive aligned business objectives.
• Partner with Learning & Development and team leaders to support onboarding and continuous improvement initiatives for their teams.

Required Experience & Skills

• B2B Sales Leadership (Essential) – Proven experience in B2B sales with strong knowledge of consultative sales and customer acquisition strategies.
• Background in a Sales Environment (Essential) – Solid background working within a sales environment, ideally B2B, with experience in consultative selling and a strong understanding of commercial drivers and client relationship management.
• Management of Managers (Essential) – Minimum 3 years’ experience managing team leaders or supervisors within sales or commercial functions.
• Results‑Oriented & Data‑Driven – Comfortable driving performance using KPIs and pipeline metrics, and skilled in coaching leaders to improve outcomes.
• Process Improvement & Compliance – Ability to implement and enforce sales process standards and compliance across multiple teams via leadership channels.
• Communication & Influence – Strong communicator, able to engage at all organisational levels and provide effective coaching to managers.

Working Hours & Conditions

• Initial Schedule (First month):
  • Monday to Thursday: 09:00 – 18:00
  • Friday: 09:00 – 16:00
• Flexible Hours (After Four Weeks):
  • Start time between 07:30 – 09:30
  • 8 hours Monday‑Thursday, 6 hours Friday
  • Optional 30‑minute or 1‑hour lunch break
• Location: Office‑based – Phoenix Park, London

Benefits

• Flexitime – flexible working hours to suit your schedule
• In‑House Chef – free, freshly prepared lunches every day
• Company Away Trips – company‑funded trips to celebrate success
• Social Events – regular company events and team activities
• Annual Leave – 25 days + bank holidays
• Company pension & Free on‑site parking

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Legal

Industries

Legal Services