Strategic Customer Success & Partnerships Manager

Latent Labs Ltd.; City of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading generative AI company in London is looking for a technically adept Customer Success Manager. This role involves partnering with clients to ensure effective use of the platform, providing technical support, and collaborating with our science teams. Ideal candidates will have a background in CS, engineering, or biology along with strong communication skills and a passion for relationship building. A hybrid working model is offered along with competitive benefits.

Benefits

Private health insurance

Pension/401(K) contributions

Generous leave policies

Hybrid working

Travel opportunities

Qualifications

• Strong understanding of SaaS platforms and ability to troubleshoot customer issues.
• Excellent written and verbal communication skills for technical and biological concepts.
• Experience in a technical role or equivalent industry experience.

Responsibilities

• Guide partners through onboarding and adoption of the technology.
• Provide technical support and troubleshoot partner inquiries.
• Collect user feedback and contribute to product development roadmaps.
• Optimize partner configurations for maximum value.
• Build and maintain relationships with partners as a trusted advisor.
• Monitor partner performance and report on KPIs.
• Identify growth opportunities with partners.
• Create training materials for effective technology use.
• Represent the company at industry events and foster connections.

Skills

SaaS platform troubleshooting

Data analysis

Relationship building

Technical communication

Adaptability to changing needs

Education

Bachelor's degree in CS, engineering, ML or biology

Job description

A leading generative AI company in London is looking for a technically adept Customer Success Manager. This role involves partnering with clients to ensure effective use of the platform, providing technical support, and collaborating with our science teams. Ideal candidates will have a background in CS, engineering, or biology along with strong communication skills and a passion for relationship building. A hybrid working model is offered along with competitive benefits.