Customer Success Lead

Methodfi; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A company focused on AI tools is seeking an experienced Customer Success Lead to manage global deployments and enhance customer relationships. The ideal candidate will have over 2 years in consulting or customer success, strong communication skills, and a rigorous approach to customer analysis. This position offers competitive pay, equity, and unique benefits like gym membership and summer work in Greece.

Benefits

Competitive pay

Equity

Private healthcare

Gym membership

In-office cook

Summers working in Greece

Qualifications

• 2+ years of consulting, PE or customer success experience.
• Active interest in AI and impactful industry opinions.
• Exceptional communication and presentation skills.
• Proven ability to prioritize and execute based on customer needs.
• Collaborative team player with strong opinions.
• Rigorous approach to customer analysis and data-driven decisions.
• Native or highly fluent in English.

Responsibilities

• Build and nurture relationships with customers.
• Plan and execute large-scale AI deployments.
• Act as the voice of the customer for product demands.
• Co-design and deliver training sessions.
• Leverage data to drive customer satisfaction.
• Progress into managerial roles within the team.
• Shape customer success processes and culture.

Skills

Consulting experience

Customer success expertise

Strong communication skills

Data analysis

AI interest

Problem-solving ability

Tools

SQL

ChatGPT

Job description

👶 About Junior

We’re building cutting‑edge LLM‑powered tools to supercharge the investment research process for private market investors. Our clients include several of the world’s top 10 private equity and consulting firms, and are responsible for investing billions of dollars annually. We’re a profitable, bootstrapped company with a growing team of 17 based in London and NYC.

You can read more about the company mission & values here.

💡 Role Description

Customer success is critical to our business. We will only ever hire people who have done the job. You should deeply empathise with the pressures faced by consultants and investors doing DD work, and how Junior can support them to deliver faster and with greater impact. We’re looking for candidates who can ‘walk the walk and talk the talk’.

We are serving the largest logos in the industry and we need your help to drive adoption, satisfaction and retention with our users. You will manage global deployments of 1000s of users. You will act as the Voice of the Customer, interfacing between our users and product team to make sure we are laser‑focussed on eliminating the worst parts of our customers’ work.

As an early member of our Customer Success team, you’ll have the unique opportunity to:

• Own, build and nurture strong relationships with customers, including senior stakeholders at large cap funds and consultancies, acting as their primary point of contact and trusted partner through the onboarding, usage and feedback journey

• Plan and execute large scale AI deployments of 1,000s of users

• Act as the voice of the customer and see their needs rapidly transformed into new product features; guide the product team as to what they should be building to satisfy customer demands

• Co‑design training with our customers and deliver it

• Leverage data to effectively drive customer usage, satisfaction and retention

• Rapidly progress into a managerial role for an expanding customer success team

• Shape the structure and processes of the customer success team, and more broadly our company culture

🔥 About You

We’re looking for an experienced customer success lead who:

• 2+ years consulting - ideally CDD (no industry skew needed) OR 2+ years in PE OR 3+ years of customer success / product / data analytics experience in a startup / scale‑up

  • Should have an active interest in AI and thoughtful opinions on how it will impact our industry

• Is highly responsive and has excellent communication and presentation skills and a desire to own client relationships

• Has a strong ability to prioritise and execute, driven by customer needs and business impact, and is quick on their feet when it comes to solving customer issues

• Has an exceptional work ethic, with a rigorous focus on high‑quality client outcomes and operational excellence

• Is a collaborative team player with strong and clear opinions they are unafraid to share to make things better

• Will take a rigorous approach to customer analysis, reporting and data‑driven decision making**, and can write basic database queries (e.g., SQL)**

• Advanced prompting capability with ChatGPT and/or other LLM tools within professional workflows

• Native / highly fluent in English

🌵 Benefits

All the usual benefits (competitive pay and equity, private healthcare etc). Unusual benefits:

• Gym membership

• In‑office cook

• Summers working in Greece by the beach

📩 How to Apply

If you’re excited about the opportunity to drive innovation at Junior, we’d love to hear from you! We can’t wait to meet you! 🙌