Customer Success Engineer

Quantum Detectors Ltd.; England; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking a Customer Success Engineer. The role involves installing and troubleshooting advanced detection systems, with international travel up to 50%. Candidates should have hands-on technical support experience, strong communication skills, and a proactive approach to problem-solving. This position offers a competitive salary, 30 days of holiday, and a friendly, science-driven work environment.

Benefits

30 days holiday

Discretionary bonus

Enhanced pension

Access to cafés and gym

Training opportunities

Qualifications

• Hands-on experience in technical support, service, or maintenance.
• Confident with oscilloscopes, test equipment, Windows & Linux.
• Strong communicator who enjoys working with customers.

Responsibilities

• Install, commission, and acceptance-test detector systems.
• Deliver training to users after installation.
• Troubleshoot hardware and software issues.
• Own customer support cases from first contact to resolution.
• Escalate complex issues to engineering teams.
• Maintain clear documentation and service records.

Skills

Technical support experience

Communication skills

Problem-solving

Experience with oscilloscopes

Proficiency in Windows & Linux

Job description

Customer Success Engineer role at Quantum Detectors Ltd.

Quantum Detectors Ltd. provided pay range

This range is provided by Quantum Detectors Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Harwell Campus, Oxfordshire | £30,000-£45,000 | Up to 50% international travel

Quantum Detectors designs and delivers advanced detector technology used in X-ray and Electron Microscopy applications at the world’s leading research facilities. Our products help scientists push the boundaries of what’s possible, from materials science to medicine to next‑gen energy research.

We’re looking for a curious, hands‑on Customer Success Engineer who loves solving problems, enjoys working closely with people, and is excited by a role with significant international travel. If you're energized by technical challenges and human connection, you’ll thrive here.

Join a friendly, science-driven team helping world‑leading research facilities get the best out of cutting‑edge detector technology. If you love hands‑on technical work, solving problems, meeting people, and traveling the world then this is the role for you.

What you'll do

• Install, commission, and acceptance‑test detector systems (on‑site and remote)
• Deliver training to users after installation
• Troubleshoot hardware and software issues
• Own customer support cases from first contact to resolution
• Escalate complex issues to engineering teams
• Maintain clear documentation and service records
• Spot recurring issues and work with teams to improve reliability
• Travel internationally to research facilities (up to 50%)

What we’re looking for

• Hands‑on experience in technical support, service, or maintenance
• Confident with oscilloscopes, test equipment, Windows & Linux
• Strong communicator who enjoys working with customers
• Proactive, detail‑focused problem solver
• Bonus: experience with scientific instrumentation, programming, or radiation safety

What we offer

• £30,000‑£45,000 DOE + discretionary bonus
• 30 days holiday + public holidays
• Enhanced pension
• 35‑hour week
• Harwell Campus facilities: cafés, gym, sports clubs, social events
• Training across installation, applications, and system integration

If you want hands‑on engineering, global travel, and the chance to support scientific discovery - we’d love to hear from you.

No agents, please.

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Seniority level

Entry level

Employment type

Full‑time

Industries

Industrial Machinery Manufacturing