Global Tech Customer Success Lead - Platform Adoption

adm Group; City of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global technology company in London is seeking a Technology Customer Success Lead to drive customer engagement and develop a comprehensive customer success strategy. This role involves collaborating across teams while ensuring a seamless experience for clients. The ideal candidate has significant experience within SaaS and strong relationship-building skills, essential for maximizing client value and product adoption.

Qualifications

• Proven experience in Sales, Client Services, Service Management, or Customer Success within SaaS.
• Strong ability to build and sustain relationships across large, complex global organisations.
• Solid understanding of SaaS go-to-market strategies and competitor technologies.

Responsibilities

• Build a customer success strategy that drives global adoption and spend.
• Enable global teams with guidance, collateral, use cases, and commercial knowledge.
• Maintain regular engagement with decision makers and users to identify challenges and growth opportunities.

Skills

Sales experience

Client Services experience

Service Management

Customer Success experience within SaaS

Relationship-building

Technical problem-solving skills

Job description

A global technology company in London is seeking a Technology Customer Success Lead to drive customer engagement and develop a comprehensive customer success strategy. This role involves collaborating across teams while ensuring a seamless experience for clients. The ideal candidate has significant experience within SaaS and strong relationship-building skills, essential for maximizing client value and product adoption.