Customer Service Representative jobs in United Kingdom

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(“Google”), to help us see how our website is used. The data collected by Google Analytics is used to analyse how frequently the same people revisit the website, how the website is found (for example, from a search engine or from a job board), and which pages are most (and least) frequently viewed. This information is combined with data from every visitor to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you.**Google features for generating maps and CAPTCHA images** Client Account Manager - UK - B2B page is loaded## Client Account Manager - UK - B2Blocations: Hatfield - PayByPhonetime type: Full timeposted on: Posted 4 Days Agojob requisition id: R07214# # **Your role**# # **What you'll be doing**Corpay is currently looking to hire a Client Manager within our **PayByPhone** division. This position falls under our IVP line of business and is located in Hatfield, Hertfordshire. In this role, you will manage and grow relationships with existing PayByPhone clients, ensuring high satisfaction, retention, and revenue growth, act as the trusted point of contact for clients in the Fleet and Mobility sectors, delivering value, resolving issues, and identifying opportunities for upsell and cross-sell. You will report directly to the UK Commercial Director as part of the PayByPhone Business team and regularly collaborate with the rest of the UK Commercial team as well as our Global Operations and Marketing teams.**How We Work**As a Client Manager you will be expected to work in a hybrid environment with three days in the office and two remotely. Corpay will set you up for success by providing:* Assigned workspace in Hatfield office plus a home office set up* Company-issued equipment + remote access**Role Responsibilities**The responsibilities of the role will include:* Serve as the primary contact for a portfolio of B2B clients, building trusted, long-term relationships* Understand client goals and challenges, advocating for their needs across internal teams* Ensure satisfaction through proactive communication, regular check-ins, and timely support* Identify and execute upsell and cross-sell opportunities to maximise account value* Monitor account health, mitigate churn risks, and support clients in achieving measurable outcomes* Collaborate with Sales to ensure smooth onboarding and continuity of service* Work cross-functionally with Product, Operations, Customer Support, Marketing, Finance, and Legal to resolve issues and enhance client experience* Share client insights to inform campaigns, pricing, and product improvements* Track performance, satisfaction, and growth metrics in CRM tool (currently Salesforce)* Provide regular updates and strategic recommendations to your line manager* Contribute to forecasts, quarterly reviews, and internal reporting* Uphold PayByPhone’s values of customer-first thinking, integrity, innovation, collaboration, and excellence**Qualifications & Skills*** Significant experience in Client and relationship Management as well as Sales upselling.* Significant previous experience of working in a client facing environment.* Strong analytical skills and the ability to gather, analyse and present material clearly and concisely.* Self-motivated and able to work as part of a team.* Good working knowledge of Microsoft Office.* Experience in parking or technology is a benefit.* Project management skills.**Benefits & Perks*** Medical, Dental & Vision benefits* Virtual fitness classes offered company-wide* Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time* Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)#LI-NH1#Corpay# # **About Corpay**Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.**Notice to Agency and Search Firm Representatives:** Corpay **will not** accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.