Guest Service Host

Staycity Group; City of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A thriving aparthotel operator is seeking a Guest Services Host in London. The role involves ensuring exceptional guest experiences, from warm welcomes to flawless food service. Ideal candidates will be energetic, organized, and passionate about hospitality. This part-time position offers a dynamic environment with opportunities to develop skills and create lasting impressions. Join a diverse team that celebrates individuality and community engagement.

Benefits

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme for high performers

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work scheme

Education Support

2 paid volunteer days per year

Employee Assistance Program (EAP)

Qualifications

• Prior experience in a similar role is helpful but full training will be provided.
• Ability to create memorable experiences for every guest.
• Strong drive for excellence and motivational skills.

Responsibilities

• Welcome guests and ensure they feel at home.
• Maintain a fun, fresh environment while delivering excellent service.
• Own and represent the Wilde brand with pride.
• Create the perfect atmosphere for guests.

Skills

Guest relations

Food & beverage service

Organizational skills

Communication

Teamwork

Job description

Guest Services Host

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

We are on the search for our next Guest Services Host to work across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we are not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

As a Guest Services Host, you’ll be the heartbeat of our lobby, reception, and restaurant & bar spaces, ensuring every guest experience is exceptional. From warm welcomes to flawless breakfast service and beyond, you’ll bring energy, creativity, and precision to everything you do.

We are looking for a versatile professional who can balance guest relations with food & beverage service, while maintaining the highest standards of quality. Your organizational skills and cost-conscious mindset will help us deliver unforgettable moments without compromising on efficiency.

At Wilde, we embrace curiosity, teamwork, and innovation. If you’re driven, adaptable, and passionate about creating memorable experiences, this is your opportunity to shine. Step into a role where you set the tone, lead with kindness, and help us push boundaries every day.

Benefits

• Paid family leave(>1 year of service)
• Flexible working patterns including full and part time roles
• Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme - to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have

• Prior experience in a similar role is helpful but full training will be provided!

What you can do for us

• Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while delivering excellent service.
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalized, thoughtful service that leaves a lasting impression.
• Set the Mood: You’re responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
• Master Every Shift: Whether you're opening, swinging, or closing, you’re in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

Start your Wilde journey today! Take the leap and click "apply" now!

Seniority level

Entry level

Employment type

Part-time

Job function

Design, Art/Creative, and Information Technology

Industry

Hospitality