Account Manager

Malaberg LTD.; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A consumer brand builder in the United Kingdom seeks an Account Executive to manage relationships with brand ambassadors. The role involves coordinating commitments, ensuring engagement, and facilitating communication across teams. Ideal candidates should have 1–3 years of relevant experience, excellent project management skills, and a calm demeanor under pressure. This is a full-time, entry-level position in sales and business development.

Qualifications

• 1–3+ years of experience in account management or talent relations.
• Direct experience with public figures or celebrities.
• Obsessed with detail and excellent project management skills.
• Outstanding written and verbal communication skills.
• Ability to navigate personalities and build trust.

Responsibilities

• Act as the point of contact for brand ambassadors and management teams.
• Track and manage all partnership commitments and deliverables.
• Prepare briefing notes and manage travel logistics.
• Liaise with internal teams to ensure alignment on external commitments.
• Maintain ambassador excitement through engagement and feedback.

Skills

Account management

Talent relations

Project management

Exceptional communication

Emotional intelligence

Problem-solving

Job description

We’re searching for an exceptional individual who takes pride in helping brand ambassadors thrive.

This role requires end-to-end ownership of managing and orchestrating leaders externally and internally to Malaberg. Acting as a central resource to facilitate phenomenal work. As the front face representing our company your ability to stay on top of the details at a macro strategic level and micro day-to-day will be crucial for success.

Could that be you?

Listed below are a few details about who we are, what we do, which could decide if this will be the most important post you ever apply to.

Company Overview

Malaberg is a direct to consumer brand builder. We own and operate some of the fastest growing brands online today. By creating health, skincare, and lifestyle products thousands of people love to use daily.

We do this by taking the best ideas which exist and turning them into breakthrough products.

The Key Part You Play

You will be the primary orchestrator and relationship guardian for Malaberg's most high‑profile partnerships. A trusted liaison between our brands and established ambassadors or third‑party talent whom we work with. Your mission is to make these partnerships run flawlessly and deliver. Getting everything we can out of the talent and team to produce legendary work.

What You’ll Be Doing

• Executive Relationship Management: Act as the single, polished point of contact for the ambassador and the ambassador’s entire management team. You will be expected to provide incredible interaction and service, ensure clarity, diplomacy, and impeccable responsiveness.
• Commitment & Contract Orchestration: Meticulously track and manage all partnership commitments. This includes deliverables, campaign shoot dates, press appearances, exclusivity windows, approval timelines, and all contractual obligations.
• Proactive Planning & Logistics: Anticipate needs before they arise. You will be responsible for preparing comprehensive briefing notes, managing some travel and event logistics, and proactively clearing approvals to ensure everyone involved in various teams knows what’s coming next.
• Internal Bridge‑Building: Serve as the central hub of communication internally. You will liaise between Marketing, Creative, Legal, and Operations teams to ensure the promises made externally are delivered internally without friction.
• Ambassador Engagement: Maintain ambassador excitement and trust through small, thoughtful touches. This includes managing product feedback loops, sharing previews, and strategy updates.

Qualifications & Skills

• Required Experience: 1–3+ years of experience in account management, talent relations or a related field.
• Talent Management: Direct experience working with public figures, celebrities, or athletes and their respective management teams.
• Organisational Excellence: You are a world‑class project manager. You are obsessed with detail, live by your trackers and timelines, and never let a deliverable slip overdue.
• Exceptional Communication: Outstanding written and verbal communication skills, with an ability to convey complex information with polish, clarity, and diplomacy.
• High Emotional Intelligence: You can “read the room,” navigate personalities, build trust with senior‑level management teams, and handle sensitive situations with discretion.
• Poise Under Pressure: Calm, professional, and resourceful when faced with tight deadlines and high‑stakes challenges.
• Understanding of contracts and deliverables.
• Proactive Problem‑Solver: You anticipate problems and prepare solutions before they become an issue.

How to Apply

Please apply via LinkedIn or send an email with your application to: [e-mail]

Position Details

Entry level • Full‑time • Sales and Business Development • Retail Health and Personal Care Products