Onboarding Account Executive

Funding Circle Ltd.; City of London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading fintech company in London seeks an Onboarding Account Executive for their FlexiPay Sales Team. You'll support and educate customers about FlexiPay, aiming for customer activation and successful relationship building. Experience in telesales is essential. You will benefit from a hybrid working model and various employee benefits, including health insurance and development opportunities.

Benefits

Flexibility in benefit selection

Private Medical Insurance

Learning & Development allowance

Electric Car Scheme

Qualifications

• Experience in a telesales or phone-based environment is essential.
• Motivated by positive customer outcomes and success in numbers.
• Ability to connect easily with people and demonstrate teamwork.

Responsibilities

• Support customers after they sign up and educate them on FlexiPay.
• Collect customer insights to improve the FlexiPay product.
• Establish rapport with customers via phone and email.

Skills

Experience in a telesales or phone-based environment

Motivated by positive customer outcomes

Natural interpersonal skills

Good organization skills

Quick to learn

Job description

Onboarding Account Executive

We are looking for an Onboarding Account Executive in our FlexiPay Sales Team. This is an exciting opportunity to join our FlexiPay Sales team and play a part in scaling Funding Circle’s newest product! This is a fantastic starting point to a challenging and rewarding career in B2B sales.

Salary: £30,000 + £5,400 OTE

Who are we?

We’re Funding Circle. We back small businesses to succeed.

At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.

With more than a decade of expertise under our belt, we’ve built a game‑changer of a platform with cutting‑edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning‑fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle‑free processes to deliver an unbeatable customer experience.

The role

As an Onboarding Account Executive in FlexiPay, you embody one of our most important selling points: personal support for our customers.

Every day you will speak to a diverse range of SME business owners to gain an understanding of their business, find out about their goals and explain how Funding Circle can help in achieving them.

• Responsible for supporting customers after they sign up, educating them on FlexiPay, driving activation and encouraging repeat usage of the product
• Collecting valuable customer insights through your interactions that will feed directly into the ongoing development of the FlexiPay product
• Establishing instant rapport with your customers via telephone & email to cultivate successful relationships
• Framing the benefits of the FlexiPay proposition against alternative funding options available to ensure customers think to use FlexiPay first
• Being responsible for your own monthly target and continuously developing & improving your approach to help you get there
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day‑to‑day

What we’re looking for

• Experience of working in a telesales or phone based environment
• Motivated by positive customer outcomes, success in numbers and driven to achieve your monthly targets
• Able to easily connect with people and demonstrate natural interpersonal skills - including teamwork!
• Good organisation skills and ability to manage your workload autonomously
• Quick to learn and invested in your own development

At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.

Want to learn more?

• We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £7.2bn of GDP generated). You can read our full Impact Report at https://www.fundingcircle.com/uk/impact
• To see what our customers think, visit our Trustpilot page at https://uk.trustpilot.com/review/fundingcircle.com
• And we’re still evolving! Our award‑winning multi‑product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.

Why join us?

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal‑opportunity workplace and affirmative‑action employer. We truly believe that diversity makes us better.

As a flexible‑first employer we offer hybrid working at Funding Circle, and we’ve long believed in a 'best of both' approach to in‑office collaboration and non‑office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!

We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

A few highlights:

• Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family’s needs.
• Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
• Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax‑advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
• Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
• Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!

And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We’d love to hear from you.