Customer Service Representative jobs in United Kingdom

Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With nearly 4 million global users, we empower employees across 170+ countries. Visit us at achivers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

As a French or German speaking Enterprise Account Executive at Achievers, you will play a key role in driving business growth by helping organizations transform their employee engagement strategies. Leveraging the Achievers Employee Experience Platform, you will guide Enterprise and Large global clients (10,000+ employees) across EMEA foster a culture of recognition and performance. Your expertise in complex software sales, particularly in the HR tech space, will empower you to demonstrate how Achievers’ solutions—spanning recognition, rewards, feedback, and engagement tools—can drive talent retention, productivity, and organizational success.

You will be expected to “run your own business” with full autonomy to control your sales strategy within the framework laid out in our sales playbook. Achievers Account Executives thrive in fast-paced environments, using their entrepreneurial spirit to build relationships with senior decision-makers, educate them on the value of employee engagement, and align Achievers’ platform with their business needs. You will engage with companies across various industries, positioning Achievers as the leading partner in building meaningful employee experiences and creating high-performing, resilient workforces.

You’ll be operating in a hybrid work environment with a collaborative team based throughout the UK and our brand-new office in Holborn (London) with the ability to work remotely part of your workweek. Your day will be a mix of prospecting, skill development, team collaboration, and recognition (it’s what we do).

• Prospecting and Lead Generation: Identifying and reaching out to potential clients using various methods, such as cold calling, email campaigns, networking, and inbound marketing leads.
• Product Demonstrations and Presentations: Conducting in-depth product demos to showcase the SaaS solution’s value to prospective clients, emphasizing how it addresses their specific needs.
• Consultative Selling: Engaging with prospects to understand their business challenges, providing tailored solutions that align with the SaaS platform's capabilities, and building a strong business case for adopting the product.
• Pipeline Management: Managing a sales pipeline through different stages of the sales process, tracking interactions, and moving deals towards closure. This often involves CRM tools like Salesforce or HubSpot.
• Contract Negotiation and Closing: Working closely with decision-makers and procurement teams to negotiate contracts, address objections, and close deals. This also involves navigating through pricing discussions, and legal and procurement processes.
• Collaboration with Internal Teams: Working cross-functionally with marketing, product, and customer success teams to ensure alignment on product offerings, sales goals, and customer needs. Often, AEs collaborate with technical experts to provide clients with more in-depth product knowledge.
• Quota Achievement: Meeting or exceeding sales targets (quota) is a primary responsibility. This requires disciplined time management, strategic planning, and continual focus on revenue generation.
• Market and Product Feedback: Gathering insights from prospects and customers about market trends and feedback on the SaaS product to provide back to the product development team for improvements or new features.
• Sales Reporting: Regularly updating sales performance, forecasts, and progress against quotas to sales leadership, often utilising CRM systems to track activities and outcomes

• 3+ years of experience in technology/SaaS sales, preferably within the HR tech space
• Must be proficient in speaking French or German
• Have a consistent track record of exceeding your quota and revenue goals
• Are a hunter with a keen passion for net-new sales
• Have excellent verbal and written communication skills
• Have demonstrated experience and comfort selling to the C-suite
• Are a self-starter with the ability to work in a dynamic environment
• Have a bachelor’s degree
• Experience in demonstrating software to customers/prospects in sales cycles previously. Proficiency using the following (or similar sales technology); Salesforce, Outreach and the Microsoft Suite

We are passionate about disruptive technology that’s rooted in science, research and data.

We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!

We foster an environment of connection, security, and community. You’ll feel at home, without reservation.

We believe in moving quickly, failing fast, and adapting to change.

We enjoy coming to work every day because we believe in our product and love our culture.

We’re committed to achieving excellence in everything we do.

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.