Key Account Manager

Dals; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in client management is seeking an experienced Key Account Manager in Manchester. This role involves managing high-profile clients, developing strategic plans, and enhancing customer loyalty. The ideal candidate has proven experience in key account management and excels in communication and relationship-building. The position offers a hybrid working model, competitive salary, and a broad range of employee benefits.

Benefits

Hybrid working post-training

25 days annual leave plus bank holidays

Employee referral scheme and bonuses

Enhanced Maternity and Paternity Pay

Employee social events and engagement activities

Training & Development Opportunities

Cycle to work scheme

24hr DoctorLine service

Employee Assistance Program for mental health support

Free breakfast, fresh fruit, and tea & coffee

Qualifications

• Proven experience in key account management, preferably within high-value sectors.
• Strong understanding of procurement and contract management.
• Excellent strategic planning and execution skills.

Responsibilities

• Manage a portfolio of high-profile clients worth up to £5 million.
• Develop and execute comprehensive account strategies.
• Resolve major client conflicts and negotiate contracts.

Skills

Key account management

Strategic planning

Relationship building

Data analysis

Conflict resolution

Job description

Overview

Key Account Manager role at Dals.

This range is provided by Dals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Summary

The Key Account Manager (KAM) will be responsible for managing a portfolio of high-profile, high-value clients, with a total portfolio value of up to £5 million. The KAM will primarily engage with high-level procurement and contract teams, focusing on high future revenue and profit potential, and significant cross-regional account activities. The KAM will drive data-driven decision-making, ensure meticulous record-keeping, and act as business consultants and industry experts, providing valuable insights and guidance to clients.

Key Responsibilities

• Account Management: Full ownership of a portfolio up to £5 million, including high-profile clients, including overseeing a portfolio of regional accounts led by Regional Account Managers (RAMs).
• Strategic Planning: Develop and execute comprehensive account strategies and improvement plans. Create detailed action plans highlighting key actions, owners, and delivery dates as agreed during monthly review meetings with the client.
• Conflict Resolution: Conduct escalation meetings and resolve major client conflicts, including escalations required from wider portfolio of Regional and Local Accounts.
• Stakeholder and Partnership Management: Manage relationships with senior stakeholders and report to the Client Services Director. Identify and mature partnership opportunities to grow the scope of work and improve customer loyalty.
• Data-Driven Decision Making: Utilise data to inform decisions and strategies.
• Reporting and Presentations: Prepare detailed reports and presentations for senior management and report to the Client Services Director on account performance and strategic initiatives.
• Contract Management: Secure renewals, negotiate pricing, and manage contracts end-to-end.
• Consultative Role: Act as a business consultant and industry expert, providing insights and guidance to clients.
• Growth and Retention: Focus on continuous improvement opportunities to ensure client retention and renewal.
• Account Documentation: Capture high-level details regarding the account, including schedules, contract services, KPIs, existing client challenges, and contractual terms.
• Meeting Management: Attend and document meetings, keeping detailed records of discussions and decisions.
• Line Management: Oversee and manage the performance and development of Regional Account Managers (RAMs).

Qualifications

• Proven experience in key account management, preferably within high-value sectors.
• Strong understanding of procurement and contract management.
• Excellent strategic planning and execution skills.
• Strong communication and relationship-building skills.
• Commitment to social value and continuous improvement.
• Proficiency in data analysis and decision-making.
• Exceptional organisational and communication skills.
• Ability to coach and mentor junior account managers.

What's In It For You?

• Hybrid working post-training (4 days a week in office, 1 day at home)
• 25 days annual leave plus bank holidays, this increases with your service
• Refer and Earn - Employee referral scheme and bonuses
• Family Friendly - Enhanced Maternity and Paternity Pay and gift hampers for new parents
• Employee Experiences - Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions and long service awards. Activities for key inclusion events and wellbeing webinars. Internal employee recognition schemes such as employee of the month and end of year awards
• Training & Development Opportunities - A huge range of internal and external training available, including apprenticeships (levels 3,4 & 5)
• ESG & Sustainability - Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform
• Exclusive access to Westfield Health access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included - 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations.
• Mental health and Wellbeing Support - Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts. Access to mental health first aiders and much more
• Free breakfast, fresh fruit and tea & coffee provided daily

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries: Translation and Localization

Referrals increase your chances of interviewing at Dals by 2x