Account Manager, Integrated

Wearebmf; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global integrated creative marketing agency is seeking an experienced Account Manager to oversee client relationships, drive project execution, and lead a dynamic team in London. Successful candidates will possess over three years of experience in client management, with strong communication and negotiation skills. This role offers opportunities for professional growth within a creative and collaborative environment.

Benefits

Strong benefits including health and wellness

Ongoing professional development and training

A fast-paced, creative environment

Qualifications

• 3+ years of experience in client relations management.
• Innovative and creative thinking skills.
• Excellent communication and negotiation skills.

Responsibilities

• Manage day-to-day client relationships.
• Guide clients in planning and goal setting.
• Supervise and inspire high-performing teams.

Skills

Client Relationship Management

Problem-solving

Communication

Negotiation

Education

Related Bachelor's Degree

Job description

Join to apply for the Account Manager, Integrated role at We Are BMF

THIS ROLE IS ONLY OPEN FOR LONDON, UK CANDIDATES!

Overview

BMF is a global integrated creative marketing agency known for humanizing brands in unexpected, inspiring, and impactful ways. With headquarters in NYC and offices in Miami, Los Angeles, London and Hong Kong, we specialize in event design & production, brand marketing, marketing strategy, sponsorships, talent management & bookings, publicity, and social media & influencer relations. We elevate brands who seek a relevant role in cultural conversations important to their audiences; our global client roster includes Marriott International, Visa, Gucci, Jack Daniel's, SPANX, Poppi, Monkey 47, Lamborghini, Japan Airlines and more.

As an Account Manager at We Are BMF, you will build, execute and scale communications on integrated campaigns. You are a proven collaborator who is solution and detail oriented. You are an incredibly self-motivated, high energy individual who can function in a high demand, performance driven environment.

You will cultivate and maintain working relationships with new and existing clients across the agency within EMEA. You will guide clients in planning and goal setting, working with a team to deliver a strategic framework, narrative, while also being accountable for the fulfillment of all project deliverables across a client campaign/program from start to finish.

People skills are a must as maintaining strong, strategic, and transparent relationships with clients and partners, while also supervising, training and inspiring talented, high-performing junior-level employees within your team towards professional growth and success.

Responsibilities

• Client Relationship Management: Manage day-to-day client relationships while also building and improving those relationships with key objectives of increasing BMF profitability, delivering on clients goals, while also spearheading best practices and organic growth.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels.
• Maintain proper customer service etiquette in order to endear clients to our integrated services.
• Collaborate with BMF sales and marketing teams to implement client action plans for the delivery of high quality client services.
• Guide the development of strategic thinking and recommendations to clients ensuring strategies are grounded in audience insights and go-to-market priorities, goals, and objectives, and that deliver on an integrated and strategic approach involving multi-channel activation elements/promotion driving strong, quantifiable KPI’s.
• Support cross disciplinary departments in the strategy / creative development and planning and bring to life the most effective and interesting experiences for top-tier brands and brands on the horizon.
• Participates in creation of integrated buzz-worthy and award-winning programs crossing each of our agency disciplines: Business Development, Creative, PR, Engagement (Social, Digital, & Talent Relations), Experience & Production, and Strategy
• Create and oversee creation of client decks, presentations and strategy / program overview documents, participate in crafting pitch and presenting to clients

Account & Project Management

• Handling day-to-day clients needs and providing necessary information to all internal and external teams (i.e. production, design, talent, agencies, etc.).
• Leading all Internal and Client status and project meetings / calls
• Supervise the compilation and management of all relevant materials for weekly reports, activation decks, post-event case studies/recaps, required client follow-up, and integrated project / campaign status documents.
• Working hand-in-hand with creative and strategy teams to ensure all project elements are executed as needed and delivered on time.

Leadership

• Supervise, train and inspire talented, high-performing client services direct reports and cross disciplinary project teams.
• Contributes to building a team environment that facilitates: mutual respect and partnership across functions; strategic thinking; appropriate risk taking; open lines of communication between team members, on-going performance feedback, professional development, and adherence to agency policy.
• Comfortable with “hands-on” management of tasks, and proven ability to manage multiple, competing priorities simultaneously.

Administrative

• Supervising and managing company and department policies that relate to client satisfaction standards and ensuring that all project teams are following those standards
• Supervising and managing client accounts by communicating with We Are BMF Partners / Senior Leadership to track client and vertical goals, reviewing client performance, and making adjustments as needed
• Corporate Expense Report And Coding

Requirements

• 3+ years of proven experience as a Client Relations Director / Manager or Relationship Director / Manager
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
• Superior problem-solving aptitude and the ability to make sound judgment calls
• Superior organizational and time management skills, and ability to meet deadlines
• Excellent communication and negotiation skills
• Proven track record of meeting and exceeding targets
• A client or customer-oriented attitude
• Ability to work well with an integrated team
• Reliable and self motivated
• Calm, polite, and professional attitude
• Ability to speak a second language is an asset

Why BMF

Celebrating 20 years in business, the award-winning boutique agency is helmed by partners Brian Feit and Bruce Starr with support by an experienced global team of both long-standing BMFers, and recent executive-level hires. BMF’s international network of cross-disciplinary creative marketers build extraordinary brand experiences around the world, and across channels. The agile team provides a fully integrated service offering, from strategy and creative to experiential, digital, talent, and public relations.

We want you to be part of a dynamic and creative team. We are vanguards in creative strategy and experts in leveraging emerging trends in popular culture, the arts, fashion and technology. We connect brands with media, influencers, artists and consumers to create today's leading experiential activations in the market. And we’ve got the cred too: we were featured in Event Marketer's IT List of Top 100 Event Agencies for the past four years.

BMF is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition, genetic information, age, marital status, sexual orientation, military and veteran status, denial of family and medical care leave, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy regarding recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

What we offer

• A fast-paced, creative and collaborative environment with supportive leadership.
• A culture that values ideas and innovation from everyone at every level.
• Ongoing professional development and training; we will empower you to take charge of your career path.
• Strong benefits including health and wellness benefits and a competitive holiday policy
• We are an LGBT-owned business certified by the NGLCC (nglcc.org) with diversity and inclusion as part of the agency’s core DNA.