Customer Service Representative jobs in United Kingdom

Have you ever wanted to create tools that empower people to tell better stories with data? At Plotly, that’s what we’re all about! We combine cutting-edge technology with a collaborative environment to help data scientists, engineers, and analysts across the world achieve their goals.

As part of our Technical Account Management team, you’ll join a group of exceptional technical experts who love solving tough problems, pushing the boundaries of what’s possible, and making data analytics more accessible for everyone.

As a Technical Account Manager, and a member of the Sales organization, you will be the primary point of contact for a group of enterprise customers. You will work cross-functionally with Customer Success, Product, and the Account Executive team to ensure our customers are maximizing the value of Plotly/Dash Enterprise.

The TAM team is the engine of customer retention and adoption. You will be essential in driving major changes in how we work with customers and use our customer data to develop successful, repeatable processes.

• Proactive Customer Engagement & Re-Engagement: Take ownership of relationships with key customers—this includes enablement, implementation, user adoption, and infrastructure needs. You will actively monitor customer health and dive deep into customer usage data and files to identify and re-engage inactive or under-engaged customers, devising creative, technical, and high-touch strategies to drive sustained adoption.
• Technical Problem-Solving & Custom Solutions: Work closely with customers to understand their business needs and guide their usage of Plotly products. You will fill the gaps between product features and customer needs—through design advice, tool recommendations, hands-on coding, or whatever else is necessary.
• Driving Value: Working closely with our Account Executives, drive customer retention and expansion by leading customers to successful, sustainable outcomes and demonstrating value to stakeholders at all levels.
• Advisory Role: Advise customers on best practices, product capabilities, and product roadmap.
• Connect customers with important Plotly resources (e.g., support, product, services).
• Develop and manage customer profiles and metrics.
• Work with our Product team to understand and address customer needs, pain points, and other feedback.

• Demonstrated ability to manage competing priorities across a portfolio of customers.
• Charisma and Communication: Strong written and verbal communication skills, coupled with charismatic and persuasive communication for engaging both highly technical and non-technical stakeholders.
• Executive Presence: Confidence in communicating with technical, business, and executive (including VP & C-level) stakeholders.
• Strong understanding of data science, analytics, and/or software development workflows.
• Passion for data analytics and creativity in guiding customers to successful outcomes.
• Ability to travel for customer on-sites.

At Plotly, we believe diverse perspectives drive innovation. If this role excites you, but you don’t meet every requirement, we still encourage you to apply. We’d love to learn how your unique skills could make an impact!

• Generous PTO
• Parental leave top-up program

• Stock options for all full-time employees

Unleash your creativity and shape the future of data analytics!

Founded by innovators and driven by our community of users and customers, we eagerly tackle every challenge, from crafting state-of-the-art UI for seamless data interaction to optimizing our graphing libraries and services for highly reliable performance. Our journey has only begun!

We are a tight-knit and quickly growing team where each member can make an immediate, meaningful impact. We take on complex problems, work hard, and are firm believers in the open-source mission. At Plotly, you'll work alongside a diverse team of first-class engineers, developers, scientists, and builders that challenge the status quo and set a high bar. We encourage each member of our team to explore and expand their skill sets continually, and to approach every problem with curiosity and an open mind. Together, we make it possible for people everywhere to share data and insights that make real impacts in business and around the world.

Plotly is an equal-opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. If you require any accommodations, please let us know during the application process.

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