Strategic Technical Account Manager: Enterprise Transformation

Zendesk, Inc.; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading customer service software company is seeking a Technical Account Manager to bridge technical expertise and business acumen. The role involves establishing relationships across client organizations and advocating for customer needs. The ideal candidate has at least 5 years in SaaS environments and deep knowledge of technical solutions. This position offers a hybrid working model, allowing flexibility while ensuring collaboration in the office. The focus is on client adoption of services and measurable business outcomes.

Benefits

Flexible working model

Collaborative office atmosphere

Qualifications

• At least 5 years working in a SaaS enterprise environment.
• Proven track record driving technical initiatives.
• Ability to thrive in collaborative environments.

Responsibilities

• Establish relationships with administrators to C-level executives.
• Document customer CX ecosystems including use-cases.
• Develop Customer Technical Roadmaps with short, medium, and long-term plans.

Skills

Knowledge of Zendesk products

Fluent in English

Technical experience in SaaS environments

Customer-facing technical leadership

Understanding of SaaS implementations and API use cases

Ability to develop creative solutions

Job description

A leading customer service software company is seeking a Technical Account Manager to bridge technical expertise and business acumen. The role involves establishing relationships across client organizations and advocating for customer needs. The ideal candidate has at least 5 years in SaaS environments and deep knowledge of technical solutions. This position offers a hybrid working model, allowing flexibility while ensuring collaboration in the office. The focus is on client adoption of services and measurable business outcomes.