Customer Service Representative jobs in United States

*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategorySalesJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.**** Department and Role Description******The **Public Safety & Justice (PS&J) team** is looking for a senior, strategic, and mission-driven individual to drive the future direction and growth of our business across the UK Public Safety and Justice market.****This role calls for a strong, proactive leader capable of aligning the world-leading Salesforce platform to the complex challenges and generational reform initiatives within this market. The successful candidate will be the recognized expert and executive advisor, translating critical mandates like Police Reform, the anticipated National Policing Operating Model (NCOP), and the vision for Joined-Up Justice into tangible customer value.****We must support those who deliver this mission—from frontline police officers to court clerks—by delivering new ways of working and modernization. If you are willing to thrive in a fast-paced, collaborative environment, and have an interest in working with the best technology team in the world, you are strongly encouraged to apply.****** Responsibilities******The primary responsibilities of this role include:*** ****Strategy Development:** Develop and execute the Salesforce PS&J market strategy aligned to key national priorities, including Police Reform and Ministry of Justice (MoJ) digital transformation goals.*** ****Executive Relationships:** Build and maintain deep, trusted executive-level relationships within critical governmental bodies, including the **Home Office, Ministry of Justice (MoJ), National Police Chiefs' Council (NPCC), and Police & Crime Commissioners (PCCs)**.*** ****Business Development Leadership:** Act as the lead Subject Matter Expert (SME) on strategic deals, articulating compelling, visionary value propositions that demonstrate how Salesforce drives efficiency and modernization across the justice ecosystem.*** ****Industry Innovation:** Champion the vision for **Joined-Up Justice**, developing innovative solutions and blueprints that enhance cross-agency collaboration and support the well-being and productivity of frontline staff.*** ****Partnership Building:** Build strategic partnerships with key System Integrators (SIs), Independent Software Vendors (ISVs), and industry bodies to create comprehensive, end-to-end solutions for the sector.*** ****Thought Leadership:** Represent Salesforce as a premier thought leader at industry events, executive briefings, and through published insights and white papers.****** Minimum Qualifications***** **Bachelor’s degree or equivalent practical experience.*** **Demonstrable track record of success in strategic roles within the public sector or enterprise technology focused on government.*** **Exceptional executive-level communication, presentation, and negotiation skills.*** **Ability to travel across the UK as required to meet with executive stakeholders.****** Preferred Qualifications***** ****10+ years of deep industry knowledge and leadership in the UK Public Safety & Justice sector** (Policing, Courts, Probation, or related central government agencies).*** **First-hand working knowledge of UK Policing structures, policy challenges, and the implications of the anticipated National Policing Operating Model (NCOP).*** **Experience in a major consulting firm, systems integrator, or strategic planning function focused on public sector digital transformation.*** **A postgraduate degree (e.g., MBA or relevant Master's) is a plus.******Benefits & Perks******Check out our which explains our various benefits, including well-being reimbursement, generous parental leave and much more**Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.### ### ### ### ### ### ### ###