Complaints jobs in United Kingdom

To provide strategic and operational oversight across Basketball England’s Integrity functions of Safeguarding, Discipline and Compliance, ensuring the organisation upholds the highest standards of integrity, welfare and participant safety and meets its statutory and regulatory obligations.

Location Remote - occasional travel to Manchester, S9 5DA
Contact Telephone 03006001170
Contact Email recruitment@basketballengland.co.uk
Organisation Basketball England

The role will lead a team of specialists, act as Basketball England's Lead Safeguarding Officer, and provide senior oversight of safeguarding and disciplinary matters, ensuring that safeguarding, equality, ESG and health & safety are embedded across the organisation and the sport.

Integrity Team Management:

• Provide leadership, direction and support to a team of professionals across Safeguarding and Discipline.
• Set clear priorities, manage capacity and ensure effective delegation between strategic oversight and operational delivery.
• Act as a senior subject‑matter expert, providing advice and assurance to EMT, Committees and the Board on integrity‑related matters.

Safeguarding & Compliance

• Lead the management, implementation, monitoring and review of Basketball England's compliance policies and procedures, including (but not limited to) safeguarding, equality and the management and resolution of complaints.
• Ensure safeguarding and welfare considerations are embedded across organisational decision‑making, programmes and delivery.
• Maintain organisational oversight of compliance with relevant legislation, national guidance and funding requirements.

Lead Safeguarding Officer Responsibilities

• Act as Basketball England's Lead Safeguarding Officer (LSO), ensuring national safeguarding standards are embedded throughout the organisation and the game.
• Lead engagement with the Child Protection in Sport Unit (CPSU) and the Ann Craft Trust and oversee delivery of the Safeguarding Implementation Plan and Adults at Risk Plan.
• Act as a point of escalation for safeguarding and welfare concerns, ensuring concerns are triaged and managed appropriately, proportionately and in a timely manner in accordance with policy and legislation.
• Provide leadership and oversight of Basketball England's Case Management Groups, ensuring effective, timely and robust decision‑making on complex safeguarding/discipline cases.
• Support and oversee the team in the management of cases through to resolution, ensuring consistency, fairness and confidentiality.
• Ensure appropriate statutory referrals are made (including DBS, police or social care), and represent Basketball England at hearings, appeals and multi‑agency meetings where required.

Discipline & Complaints Oversight:

• Provide strategic oversight of disciplinary matters within basketball, ensuring processes are fair, transparent and aligned with Basketball England regulations and policies.
• Ensure clear interfaces between safeguarding, discipline and complaints processes, avoiding duplication and managing risk appropriately.
• Support the continuous review and improvement of disciplinary and complaints frameworks.

Policy Development & Governance:

• Manage the lifecycle of integrity‑related policies, including development, review, implementation and embedding.
• Develop and maintain policies, guidance and templates including (but not limited to): safeguarding, equity, social media, appropriate communication, code of ethics and conduct, complaints, good practice guidance for clubs and volunteers, and affiliation and liability documentation.
• Ensure policies are accessible, practical and consistently applied across the organisation and the sport.
• Risk assess integrity‑related information and make recommendations to mitigate risk across all facets of the organisation.
• Contribute to organisational risk registers, audits and assurance processes.
• Provide oversight for relevant Environmental, Social & Governance (ESG) considerations
• Ensure appropriate oversight of Health & Safety compliance, working with operational leads as required.
• Develop and maintain reporting frameworks to provide assurance and insight to EMT, Committees, the Board and funding partners.
• Analyse case trends and themes to inform learning, policy development and organisational improvement.
• Work collaboratively with EDI, People and Programme teams to embed learning and strengthen culture, safety and participant experience.