Complaints jobs in United Kingdom

We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey

• Salary: £39,862 to £41,771 per annum
• Location: Nutgrove Villa, Westmorland Road, Huyton , Knowsley , L36 6GA, Hybrid Working
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 36 hours per week. Consideration will be given for part-time working.
• Closing Date: 08/03/2026 at 23:59
• Reference: CVP 0551

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter , demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success

Knowsley Education and Inclusion Service is seeking to recruit an experienced SEND and Inclusion Complaints and Redaction Support Coordinator. The primary purpose of the role is to deliver an effective and balanced response to the customer with regard to complaints, FOIs, SAR’s and Request for Disclosure.

You will use your interpersonal and communication skills in dealing with what are frequently complex and sensitive situations. You will evaluate information and make judgements, requiring the analysis and interpretation of facts and will play a key role in ensuring organisational learning following the review of complaints.

Closing Date: Sunday, 8 March 2026 at 23:59pm

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.

You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.