Senior Technical Account Manager

Relativity ODA LLC; United Kingdom; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading legal tech company in the United Kingdom is seeking a candidate for a technical role involving customer support and product enhancement. The ideal applicant will have over 5 years of technical experience with Relativity products, strong skills in SQL, and the ability to troubleshoot complex issues. Comprehensive benefits include health plans, parental leave, and training investment opportunities. Join to make a significant impact in the legal tech industry.

Benefits

Comprehensive health, dental, and vision plans

Parental leave for primary and secondary caregivers

Two week-long company breaks per year

Training investment program

Qualifications

• 5+ years of technical experience working with Relativity products in a customer-facing role.
• Proven experience with SQL and Windows platform, troubleshooting complex technical issues.
• Experience working in SaaS, IaaS, and/or Hybrid environments.

Responsibilities

• Develop a strong understanding of projects impacting your service area and minimize service impact.
• Lead technical success plans for customer experience with Relativity.
• Collaborate with cross-functional teams to enhance products for better customer experiences.

Skills

Technical customer support

SQL

Troubleshooting

Strong communication skills

Project management

Education

ITIL Certification

Relativity Certified Administrator

Job description

**Role Responsibilities*** Develop a strong understanding of projects impacting your service area and ensuring service impact is minimizedLead technical success plans to ensure customers have a positive and successful experience using Relativity In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals* elativity* Relativity Certified Administrator required**Preffered Qualifications*** 5+ years of technical experience working with Relativity products in a customer facing role* Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise.* Strong written and verbal communication skills* Ability to work efficiently under pressure, drive projects to completion and meet deadlines.* Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.* Meticulous attention to detail.* Experience working in a SaaS, IaaS and/or Hybrid environments* Experience with and knowledge of e-discovery industry and products.* ITIL Certification* Relativity Expert**Minimum Qualifications*** 5+ years in a technical role directly supporting customers**Benefit Highlights:**Comprehensive health, dental, and vision plansParental leave for primary and secondary caregiversTwo, week-long company breaks per yearAdditional time offLong-term incentive programTraining investment programAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in RWe’re solving big data challenges in the legal tech industry, and we’re always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too.