Technical Account Manager

Yardi Systems; Milton Keynes; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global software company is seeking a motivated individual to manage the implementation of software solutions and provide customer support. Responsibilities include data mapping, user training, and consulting on best practices in the property management sector. Ideal candidates will hold a relevant degree and possess strong project management and analytical skills. A comprehensive benefits package is offered, along with opportunities for professional development within a collaborative team environment.

Benefits

Comprehensive benefits package

Paid time off

Profit sharing

Life insurance

Qualifications

• Proven project management experience and skills in managing customer relationships.
• Understanding of property management industry and its best practices.
• Team-oriented disposition with excellent interpersonal skills.

Responsibilities

• Orchestrate the implementation and management of Yardi software solutions.
• Perform data mapping, conversion, and user training for software deployment.
• Consult with end-users to assist with day-to-day system operations.

Skills

Customer service skills

Analytical abilities

Problem-solving

Project management

Education

Bachelor’s Degree in Finance, Math, or Computer/Engineering Sciences

Tools

Microsoft operating systems

Job description

Yardi is a global software company providing innovativeproperty management solutions and services in every real estate market. We arefocused on providing our customers with superior products and outstandingcustomer service. We are passionate about technology and believe work should befulfilling and fun! We are committed to our customers, employees, and thecommunities where we live.

We are looking for motivated, enthusiastic team players withgreat customer service skills to provide consultative, implementation, systemsupport, and professional services to a portfolio of assigned Yardi clients!

What you will do

• Key contributor and chiefarchitect of our clients' digital dreams, orchestrating the implementationand ongoing management of Yardi software solutions with flair and finesse:
• Perform data mapping andconversion, user training, and other services to ensure successfulsoftware deployment.
• Consult with and providedirection to software end-users; assists end-users with the day-to-dayoperation of system software including financial reporting, accounting,and daily business operations.
• Advise and institute bestpractices relevant to the application of Yardi products.
• Serve as a knowledgeexpert resource for specific user application(s) and as such is the pointof escalation for many applications specific issues
• Research, analyze, andresolve software functionality and reporting problems for clients.
• Evaluate company resourcesand software functionality in connection with prioritizing and respondingto client requests; provide recommendations and informed direction toclients regarding ancillary products and services that align with clientbusiness and operational needs and goals.
• Collaborate internallywith analysts, designers, programmers, sales, and marketing with a focuson meeting client needs and maintaining high-level customer servicestandards; complete special projects related to department training andclient support; and perform other Yardi duties as assigned.

What you need to have

• Bachelor’s Degree inFinance, Math, or Computer/Engineering Sciences or equivalent experiencein the property management industry
• Proven project managementexperience and customer relationship management skills
• Understanding of propertymanagement industry and best practices
• Competence in some of thefollowing areas: Strong analytical and problem-solving abilities,Microsoft operating and network system operation
• Collegial, team-orienteddisposition with the desire and ability to establish cooperative workingrelationships with employees at all levels within Yardi, outside of Yardi,and with clients

What would be helpful have?

• Ability to configure andmanage networks and peripherals
• Experience withenterprise-level software: property, financial, and/or CRM systems

What you get as a Yardi Employee

• Agreat place to work with fantastic people.
• Abilityto learn new technology and develop professionally.
• Comprehensivebenefits – Medical/dental, paid time off, sick time, paid holidays, profitsharing, life insurance, and more!

At Yardi, we’ve created a team of over 10,000 employees inover 40 locations around the globe dedicated to making great real estatesoftware products and fostering a collaborative work environment. Yardi is aplace where people with a wide variety of cultural and life experiences cometogether to make a difference. Our corporate culture stresses integrity,respect, trust, responsibility, and fun! Come join our growing team!