Strategic Technical Account Manager: Enterprise Transformation

Zendesk Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading software solutions provider in the UK is seeking a Technical Account Manager to bridge the gap between technical expertise and business strategy. The ideal candidate will have a strong understanding of Zendesk products, excellent communication skills, and experience with SaaS environments. Responsibilities include establishing client relationships, documenting workflows, and developing technical roadmaps. The position offers a hybrid working model, combining in-office collaboration with remote flexibility.

Benefits

Flexible working environment

Collaborative team culture

Professional development opportunities

Qualifications

• 5+ years working in SaaS Enterprise environments required.
• Experience in service management and customer experience management is essential.
• Proven track record driving technical initiatives and managing customer expectations.

Responsibilities

• Establish relationships across client organizations, from administrators to executives.
• Document customer ecosystems, including use-cases and workflows.
• Develop and lead Customer Technical Roadmaps.

Skills

Knowledge of Zendesk products

Fluent in English

SaaS Enterprise experience

Technical leadership

Creative problem-solving

Understanding of API use cases

Job description

A leading software solutions provider in the UK is seeking a Technical Account Manager to bridge the gap between technical expertise and business strategy. The ideal candidate will have a strong understanding of Zendesk products, excellent communication skills, and experience with SaaS environments. Responsibilities include establishing client relationships, documenting workflows, and developing technical roadmaps. The position offers a hybrid working model, combining in-office collaboration with remote flexibility.