Technical Account Manager

Whitworths Group; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading food manufacturer in the United Kingdom is seeking a dedicated technical relationship manager to oversee key retail accounts. In this role, you'll be responsible for managing customer queries, ensuring compliance with food safety, and partnering with various teams to support product development. The ideal candidate will have strong FMCG experience, technical skills, and a collaborative mindset. This position offers competitive compensation, comprehensive benefits, and a focus on employee development.

Benefits

Competitive salary

33 days holiday

Workplace pension

Family friendly and lifestyle benefits

Qualifications

• Technical experience managing retail customer accounts in FMCG or food manufacturing.
• Solid understanding of food safety, legality, and BRC standards.
• Proven ability to resolve technical queries and ensure supplier compliance.
• Experience with specifications and customer technical systems.
• Strong communication and stakeholder management skills.
• Ability to analyze data for driving improvements.
• Leadership skills to guide technical teams.
• Collaborative approach aligned with company values.

Responsibilities

• Manage technical relationships with retail and branded customers.
• Act as the first point of contact for technical queries.
• Ensure compliance across food safety, legality, and quality systems.
• Oversee supplier approval and specifications management.
• Drive continuous improvement through KPI management.
• Host customer visits and audits.

Skills

Strong technical experience within FMCG

Understanding of food safety and legality

Ability to manage technical queries and complaints

Handling specifications and customer technical systems

Excellent stakeholder management skills

Data analysis and improvement insights

Leadership capability

Team-centred approach

Job description

About The Role

What are the main responsibilities of the job role?

Manage the end-to-end technical relationship for key retail and branded customers, ensuring Whitworths is seen as the supplier of choice. Lead customer technical agendas, delivering Technical JBP plans and ensuring all requirements, codes of practice and standards are consistently met.

Act as the first point of contact for technical queries, issues and complaints, resolving them quickly and professionally. Maintain full compliance across food safety, legality, quality systems, IFS controls and customer platforms. Oversee supplier approval, raw material and finished goods specifications, and 3rd-party packer management.

Partner cross-functionally with Commercial, NPD, Supply Chain and Responsible Sourcing to support safe, compliant product development.

Drive continuous improvement through strong KPI management, data analysis and proactive problem solving. Host customer visits and audits, representing Whitworths with confidence and credibility.

What are the key ingredients needed for the role?

• Strong technical experience within FMCG or food manufacturing, ideally managing retail customer accounts.
• A solid understanding of food safety, legality, BRC standards and customer Codes of Practice.
• Proven ability to manage technical queries, complaints and supplier compliance with accuracy and pace.
• Experience handling specifications and customer technical systems.
• Excellent stakeholder management skills, confident communication and a solutions-focused mindset.
• Ability to analyse data and use insights to drive improvements with strong organisation and attention to detail.
• Leadership capability to motivate and guide technical teams.
• A collaborative, accountable, team-centred approach aligned to our values — Solutions. Teamwork. Accountability. Respect.

About Us

We’re on an exciting mission here at Whitworths – to help boost the nutrient intake of the nation, improving general health of families using the goodness found in our delicious products. We’re the only brand that gives a credibly nutritious boost to breakfast, lunch, dinner, snacks, baking and beyond.

There are obviously many other reasons to come and work with us, but the biggest reason is so that you have a job you love and a company you are proud to say you work for. You will receive a competitive salary, 33 days holiday, a workplace pension, and in addition, you’ll also have access to a number of family friendly, health and lifestyle benefits. Culturally, we believe strongly in investing in our people, developing them in role and developing their careers within Whitworths. Don't just take our word for it, our people say the same, as demonstrated by our recent accreditation from Investors In People.