Retail-Focused Technical Account Manager

Whitworths Group; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading food manufacturer in the United Kingdom is seeking a dedicated technical relationship manager to oversee key retail accounts. In this role, you'll be responsible for managing customer queries, ensuring compliance with food safety, and partnering with various teams to support product development. The ideal candidate will have strong FMCG experience, technical skills, and a collaborative mindset. This position offers competitive compensation, comprehensive benefits, and a focus on employee development.

Benefits

Competitive salary

33 days holiday

Workplace pension

Family friendly and lifestyle benefits

Qualifications

• Technical experience managing retail customer accounts in FMCG or food manufacturing.
• Solid understanding of food safety, legality, and BRC standards.
• Proven ability to resolve technical queries and ensure supplier compliance.
• Experience with specifications and customer technical systems.
• Strong communication and stakeholder management skills.
• Ability to analyze data for driving improvements.
• Leadership skills to guide technical teams.
• Collaborative approach aligned with company values.

Responsibilities

• Manage technical relationships with retail and branded customers.
• Act as the first point of contact for technical queries.
• Ensure compliance across food safety, legality, and quality systems.
• Oversee supplier approval and specifications management.
• Drive continuous improvement through KPI management.
• Host customer visits and audits.

Skills

Strong technical experience within FMCG

Understanding of food safety and legality

Ability to manage technical queries and complaints

Handling specifications and customer technical systems

Excellent stakeholder management skills

Data analysis and improvement insights

Leadership capability

Team-centred approach

Job description

A leading food manufacturer in the United Kingdom is seeking a dedicated technical relationship manager to oversee key retail accounts. In this role, you'll be responsible for managing customer queries, ensuring compliance with food safety, and partnering with various teams to support product development. The ideal candidate will have strong FMCG experience, technical skills, and a collaborative mindset. This position offers competitive compensation, comprehensive benefits, and a focus on employee development.