Customer Service Manager jobs in United Kingdom

We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it – and our Store Supervisors are the people who bring that product knowledge to life!

You’ll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You’ll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills.

As the face of H. Samuel, we want you to reflect our brand, culture and customers. You certainly won’t find our Store team members suited and booted. Instead, we’re proud of our team’s unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoo’s, piercings and style!

You’ll have retail or customer service experience, but what really sets you apart is your ability to sell. You’ll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You’ll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly.

When you submit your application, you will be invited to complete a short online assessment.

If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us.

Successful applicants will be contacted by the store manager inviting you to the final stage interviews.

We recommend to regularly check your emails to ensure you don’t miss any updates with your application.

We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends.

What is also really amazing about Signet are the career development opportunities. If you’ve got potential, we’ll help you fulfil it. We’ve got the training and development programmes in place to really help you make the most of your talent!

Signet is the name behind H. Samuel Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.