Service Operations Leader ITIL-Driven Flexible Hybrid Role

BT Ireland; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Sheffield is seeking a Service Operations Manager to deliver dedicated service requirements and oversee service operations. The role involves managing operational delivery, issue resolution, and ensuring service excellence. Candidates should have relevant professional experience, strong stakeholder management skills, and ITIL certification. This position offers a competitive salary, attractive benefits, and a flexible working model, allowing for a balanced work-life integration.

Benefits

10% on target annual bonus

BT Pension scheme

X4 Salary Life Assurance

Flexible benefits including Cycle to Work

25 days annual leave

Enhanced women’s health support

24/7 private virtual GP appointments

World-class training and development opportunities

Discounted broadband, mobile, and TV package

Access to retail discounts

Qualifications

• Relevant professional experience in a complex service desk operation.
• Extensive operational experience and in-depth knowledge of managed services.
• Extensive stakeholder management experience.

Responsibilities

• Own the day-to-day operational delivery for a dedicated client.
• Manage issue resolution and escalations.
• Oversee the coordination and execution of multiple projects.

Skills

Communication

Continuous Improvement

IT Operations

Customer Relationship Management

Escalation Management

Education

ITIL V4 certification

ITIL intermediate certification (desired)

Job description

A leading telecommunications company in Sheffield is seeking a Service Operations Manager to deliver dedicated service requirements and oversee service operations. The role involves managing operational delivery, issue resolution, and ensuring service excellence. Candidates should have relevant professional experience, strong stakeholder management skills, and ITIL certification. This position offers a competitive salary, attractive benefits, and a flexible working model, allowing for a balanced work-life integration.