Senior Service Operations Leader – Fire & Security

Dedicated IT; Nottingham; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A reputable company in fire and security is looking for a Head of Service Operations. This role involves driving operational performance and ensuring service excellence. The ideal candidate will have strong technical knowledge, leadership experience, and financial acumen. The position offers a competitive salary, bonus, and car allowance, within a supportive team environment that fosters professional growth and inclusivity. Applicants are encouraged to apply even if their experience doesn’t perfectly match the job description.

Benefits

Competitive salary based on experience

Bonus

Car allowance

Opportunities for training and career development

Pension scheme

Qualifications

• Proven experience in field-based delivery in a senior operations role.
• Experience managing subcontractors aligned with in-house teams.
• Ability to make timely decisions under pressure.

Responsibilities

• Drive operational service performance while ensuring compliance.
• Lead service operations and manage productivity and cost control.
• Build strong leadership capabilities and manage subcontractors.

Skills

Technical knowledge in Fire and Security

Senior leadership experience

Strong commercial acumen

Client-facing communication skills

Analytical mindset

Tools

Microsoft 365

Job description

A reputable company in fire and security is looking for a Head of Service Operations. This role involves driving operational performance and ensuring service excellence. The ideal candidate will have strong technical knowledge, leadership experience, and financial acumen. The position offers a competitive salary, bonus, and car allowance, within a supportive team environment that fosters professional growth and inclusivity. Applicants are encouraged to apply even if their experience doesn’t perfectly match the job description.