Customer Service Manager jobs in United Kingdom

Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Team Manager within the Leaving Care Team to work full time based in Bexley.
The salary for this permanent Team Manager job is up to £63,042 per annum.

• Have experience with, or a willingness to be trained and learn, the Signs of Safety practice model and support this approach in all aspects of the work caried out by the team.
• Have previous management or supervisory responsibilities of other practitioners working within children and families service, including the Leaving Care service.
• Keep apprised of the changing contexts, research, practice theories and statutory procedures that govern work with young people adults leaving care at the local and national level and to implement these within the team.
• Contribute to the development and implementation of local policies and service improvement strategies and support their implementation within the team and service.
• Liaise, network, influence, and coordinate with other multi-agency partners to provide the best level of multi-disciplinary support to young leaving care and where appropriate their children.
• Represent the local authority in a professional and competent manner, especially when making representations at court, with families, or with other agencies.
• Ensure that timely response and action is carried out by the team to any contacts, referrals, allocations, complaints, information requests, child protection enquiries, court directives received, and plans for children.
• Ensure the practice and management oversight of all work and performance in the team is compliant with relevant laws, statutory guidance, and local procedures that govern children’s safeguarding, adult safeguarding, the social work profession, health and safety employment law, human rights, and data protection.
• Maintain regular supervision and appraisal of workers performance in the team that includes case management oversight, timely decision making the effective implementation of pathway plans, reflective space, respectful challenge, recognising areas of good and bad practice and support the ongoing learning and development of workers.
• Chair strategy, review, planning, professional, and network meetings as required.
• To be available after hours as necessary to support workers who may be dealing with crisis and casework responsibilities to safeguard young adults.
• Other duties as required necessary to carry out the smooth functioning of the service and to meet our corporate parenting and safeguarding responsibilities to children.

Requirements of this role:

• Social work qualification with registration with Social Work England.
• Experience in managing social work caseloads and supervising others.
• Experience of community and/or group work.
• Knowledge of children’s health and social care systems, agencies, and relevant legislation.

Contact:
This Team Manager job is advertised by Charlie Reeve; if you are interested in this position please click above to apply now.

Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients’ requirements.

As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning ‘Best Candidate Care’ at the Recruiter Awards as well being a two-time finalist for the same award.

Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI).

With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process.

Reasonable Adjustments:
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.

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