Floor Manager (M/F)

Sezane; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail company in London is seeking a Floor Manager to lead the team and enhance customer service. This role involves direct customer engagement, team development, and ensuring brand image standards. The ideal candidate will have a passion for retail and experience in customer service and team leadership, promoting a positive and effective working environment.

Qualifications

• Passionate about retail and committed to satisfying customers.
• Ability to guide the team by example.
• Agile and dynamic personality.

Responsibilities

• Make the customer the priority of the apartment.
• Lead and develop your team, creating a positive work environment.
• Ensure teams embody the brand’s image.

Skills

Customer service orientation

Team leadership

Proactive demeanor

Strong communication skills

Job description

Overview

Sezane is seeking a Floor Manager (M/F) to join our retail team at the Marylebone Apartment. This position is based in London. Reporting to the Store Director, your main responsibilities will be outlined below.

Responsibilities

• Make the customer the priority of the apartment.
• Guarantee a personalized welcome to all our customers and provide optimal customer service.
• Show proactivity, expertise, and passion.
• Direct solutions for both apartment and web (omnichannel approach).
• Use the various Sezane & Octobre communication channels to develop product knowledge.
• Act as a role model by sharing your expertise with your team to help them develop their interpersonal skills and improve sales.
• Provide constructive recommendations and suggestions to the Store Director as part of a continuous improvement approach.
• Ensure the safety of people and property.

• Manage And Develop Your Team

• Lead your team by motivating them and creating a positive and harmonious work environment.
• Foster collaboration within the team and between managers; onboard and integrate new team members.
• Plan field operations (monthly schedules) and ensure execution and follow-up of daily planning.
• Guide and support each team member's development by setting clear goals and monitoring progress.
• Provide clear direction and ensure team members have the necessary resources.
• Develop skills to meet Customer Service and Brand Image standards.
• Identify high-potential employees, recruit and train, and establish succession plans with the Store Director.
• Demonstrate managerial courage when supporting team members through challenges.
• Share and circulate information effectively.
• Maintain a 360° vision: continually optimize your team's organization as part of a continuous improvement approach.

• Ensuring The Brand Image

• Ensure teams properly embody the brand (Dress code/Attitude).
• Maintain the apartment's good appearance.
• Participate in collection implementation and ensure its follow-up.
• Ensure merchandising standards are maintained throughout the day.
• Ensure commercial opportunities are maximized through effective store management.
• Follow fashion trends and monitor competitors.
• Coordinate or contribute to the planning of in-store marketing events.

• Be Accountable For Operations And Efficiency

• Have a strong command of Sezane's policies, standards, and procedures.
• Apply and ensure compliance with operational processes, particularly stock management through regular cycle counts and cash register procedures (e.g. end-of-day closing).
• Manage returns, exchanges, and reservations.
• Oversee replenishment organization and deliveries (push flows).
• Ensure compliance with procedures regarding cash flow management and controlling.
• Ensure all technical equipment is operational (cash registers, scanners, back-office tools) and report malfunctions.
• Prepare and verify cash floats, perform cash pickups, and ensure end-of-day routines are followed.
• Train team members on the use of cash registers and related procedures to deliver an optimal customer experience.
• Actively work to prevent shrinkage, administrative errors, and financial losses.

Requirements

• Passionate about retail and committed to satisfying customers through service and generosity.
• Proactive demeanor with ability to guide the team by example.
• Skilled at supporting and developing team members to ensure optimal customer service.
• Agile, bubbly, and dynamic personality to successfully carry out all missions.

Sezane recruits and values all talents, regardless of gender, age, nationality, culture, religious beliefs, or sexual orientation.

Do you recognize yourself in this description and wish to join the Sezane adventure? Then wait no longer!

Location

London, United Kingdom