One Stop - Shift Leader

One Stop Stores Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a Shift Leader to oversee store operations, coordinate team activities, and enhance customer satisfaction. The ideal candidate will have experience in a fast-paced retail setting and a passion for teamwork. Responsibilities include managing daily operations, supporting the Store Manager, and ensuring a safe environment for customers and staff. This full-time role offers a range of benefits and opportunities for flexible working.

Benefits

Wide range of benefits

Flexible working options

Inclusive workplace initiatives

Qualifications

• Experience in a fast-paced retail environment.
• Strong leadership skills and the ability to motivate a team.
• Understanding of health and safety procedures.

Responsibilities

• Coordinate the team to deliver an easy shopping experience.
• Open/close the store and manage decision-making.
• Support the Store Manager in operational queries.

Skills

Team coordination

Customer service

Operational management

Communication

Problem-solving

Job description

Overview

Join to apply for the One Stop - Shift Leader role at One Stop Stores Ltd. We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. You will work in a fast paced retail environment where no day is the same, taking ownership of store activities by running duty shifts and coordinating a team to deliver a clean and full store that exceeds customer expectations. You will continually look for ways to improve service through on-the-job coaching and feedback, have a strong understanding of store performance, and deliver practical actions for improvement. With your guidance, the store will remain a safe place to work and shop.

If this store has a Post Office Local, your duties will include day-to-day operations of the post office and you will be required to undertake a Post Office financial and criminal conviction background check.

Responsibilities

• Coordinate the team to deliver an easy shopping trip in the community
• Open/close the store and manage duty cover, making sure decisions are right for customers, colleagues, and safety
• Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
• Support the Store Manager to coordinate seasonal, community and charity events, fostering a great inclusive atmosphere
• Ensure the store is clean, tidy, and well presented; prioritise replenishment of products that matter to customers
• Ensure point of sale and shelf edge labels reflect what good looks like; take action for any overcharges and prevent recurrence
• Proactively manage queues to deliver a great shopping trip
• Coordinate colleagues to deliver daily priorities and manage breaks around trade patterns
• Be knowledgeable about the store and lead improvements with practical actions
• Follow health and safety routines and ensure colleagues do the same
• Deliver clear communication to the team and keep colleagues well informed
• Look for ways to simplify operations and share ideas with the Store Manager
• Always put the customer first and tailor service to meet individual needs
• Resolve customer queries and leave customers with a positive impression
• Recognise and celebrate colleagues who deliver great service; remove obstacles to service delivery
• Resolve colleagues’ queries or escalate to the Store Manager as appropriate
• Ensure appropriate staffing and arrange cover for short-term absences/sickness
• Be a recognised Keyholder and attend alarm call-outs when necessary
• Monitor and action internal communications to keep colleagues informed
• Coordinate colleagues to meet customer needs and store operations; feed back issues to the Store Manager
• Balance time across service and replenishment areas
• Support the Store Manager in managing absence within the store and conduct return-to-work interviews where applicable
• Build relationships with Area Manager and People Partner; seek coaching opportunities and escalate issues in a timely manner

Post Office Local (if applicable)

If the store has a Post Office Local, duties include day-to-day post office operations and passing the required background checks.

What’s in it for you?

One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, we offer a wide range of benefits and a welcoming environment for both customers and colleagues.

Flexible Working

We welcome conversations about flexible working and how we can support you during your application process.

One Stop Benefits

We offer a wide range of colleague benefits. For full details, please click the Careers Page and scroll to the bottom.

*One Stop operates as an independent business within the Tesco Group; benefits may differ from Tesco.

Diversity & Inclusion

We are committed to an inclusive workplace that welcomes everyone. We are Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

For more information about our networks or accessibility support, please refer to the Careers Page.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Retail