Customer Service Manager jobs in United Kingdom

Job summary

A leading retail organization in Edinburgh is seeking a dedicated Shift Leader to oversee store operations and ensure exceptional customer service. This full-time role involves coordinating a team, maintaining store standards, and inspiring colleagues to excel. Ideal candidates will possess excellent communication skills and a commitment to teamwork. Additional benefits include holiday leave, discounts, and well-being services.

Benefits

Qualifications

• To be a great role model, by always giving thoughtful customer service.
• To build strong relationships with colleagues to create a positive team atmosphere.
• To be a clear communicator, keeping your team informed.
• To be comfortable taking the lead in the absence of your manager.
• To be a good decision maker, flexible and comfortable handling change.
• To be motivating, inspiring your team to deliver beyond expectations.
• To be curious, always looking for ideas to serve better.

Responsibilities

• Coordinate the store team for easy shopping experiences.
• Support colleagues in delivering daily priorities.
• Open and close the store, ensuring safety.
• Be the go-to person for day-to-day queries.
• Maintain cleanliness and presentation of the store.
• Support managers in coordinating events.
• Contribute to an inclusive team atmosphere.
• Listen to customers and place them first.
• Keep the team informed on communications.
• Look for ways to improve operations.
• Remove obstacles to great service.
• Follow health and safety protocols.