Customer Service Manager jobs in United Kingdom

With Intelligence is a global provider of data and insights for the asset management industry. Our platform connects investors and managers with the intelligence they need to raise and allocate capital effectively. We work at the centre of a dynamic, information-driven market - providing our clients with the clarity they need to make better decisions.

We are seeking a motivated and people-focused Outbound Data Relationship Manager (Team Lead) to guide a small, newly formed team responsible for sourcing and securing proprietary data directly from fund managers and asset allocators.

In this role, you'll combine hands‑on outreach, relationship building, and team leadership to ensure we successfully identify, engage, and retain high-value data partners.

This is an excellent opportunity for an early‑career manager to take the next step, shape a growing function, and play a key part in strengthening With Intelligence’s data ecosystem.

• Lead, support, and motivate a small outbound data team.
• Set clear goals and KPIs, monitor performance, and drive accountability.
• Lead by example, demonstrating best‑in‑class communication and outreach practices.

• Provide regular coaching, feedback, and skills development to team members.
• Foster a high‑energy, collaborative, and continuous‑improvement culture.
• Support new hires through onboarding and training.

• Partner with the Data team to identify priority data sources and outreach targets.
• Conduct data‑matching exercises to ensure accurate prospect identification.
• Build and nurture relationships with fund managers and allocators to secure ongoing data contributions.
• Maintain high standards of accuracy, documentation, and follow‑up across all outreach efforts.

• 1–2+ years in a client‑facing or relationship‑driven role; experience in financial data, asset management, or SaaS is a plus.
• Strong communicator with confident verbal and written skills.
• Proficient in Microsoft Excel with the ability to handle data‑oriented tasks accurately.
• Highly organized, with the ability to manage multiple prospects simultaneously while maintaining attention to detail.
• Self‑motivated, proactive, and comfortable taking ownership within a growing team.
• A natural people‑leader - whether through formal leadership experience or demonstrated leadership potential.

• 24 days annual leave rising to 29 days
• Enhanced parental leave
• Medicash (Health Cash Plans)
• Wellness Days
• Flexible Fridays (Opportunity to finish early)
• Birthday day off
• Employee assistance program
• Travel loan scheme
• Charity days
• Breakfast provided
• Social Events throughout the year
• Hybrid Working

With Intelligence is based at One London Wall, London EC2Y 5EA. We offer amazing benefits, free breakfast daily and drinks provided all day, every day. We actively encourage social networks that oversee activities from sports, book reading to rock climbing, that you are free to join.

As part of our company, you will enjoy the benefits of an open plan office and working with a social and energetic team. With Intelligence provides exclusive editorial, research, data and events for senior executives within the asset management industry. These include hedge funds, private credit, private equity, real estate and traditional asset management, and our editorial brands are seen as market leaders in providing asset manager sales and IR execs with the actionable information they require to help them raise and retain assets. To maintain and grow our position in the market we need to continue to hire highly motivated, thoughtful and to ensure our subscribers are getting the exclusive intelligence they need first, and most comprehensively, through our range of services. If you are interested so far in what you have read, please apply, we look forward to hearing from you.

We are an Equal Opportunity Employer. Our policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, colour, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable law.