Customer Service Manager jobs in United Kingdom

i2, a Harris Computer company, are seeking a Software Development Team Lead on a full-time, permanent, remote-working basis, in the UK. We are seeking a skilled lead engineer with expertise in JavaScript, TypeScript & Node backend systems to drive the development and enhancement of our products and services. In this role, you will also lead and manage a small team of 3–4 engineers, providing mentorship, guidance, and support to help them excel.The candidate will play a key role in designing, developing, and maintaining a cloud-based service - and its surrounding ecosystem - that integrates data from various Open Source Intelligence (OSINT), digital forensics, commercial threat intelligence, and other critical data providers, enabling seamless access for i2 users. The ideal candidate should possess a passion for creating efficient, scalable solutions, demonstrate expertise in building cloud-based services, and thrive in a collaborative, fast-paced environment.In performing this position, your core duties and responsibilities will include (but will not be limited to): Leading and managing a small team, encompassing the development of team members' skills and expertise through coaching, mentoring, and training, as well as performance management, succession planning, talent development, and creating a positive and inclusive team culture.Experience running small to mid-sized teams, including line management Experience integrating with different data providers, including API integrations (e.g. REST, GraphQL), data mapping, and data normalization.Proficiency with containerization technologies such as Docker and orchestration tools like KubernetesExperience with cloud platforms (e.g. AWS, Azure)Experience with DevOps pipelines and CI/CD automation. Experience with testing frameworks and methodologies, ensuring the delivery of high-quality software.Strong problem-solving skills and ability to design robust, fault-tolerant systems. Excellent communication and collaboration skills.Experience creating and maintaining frontend clients Familiarity with data integration from diverse intelligence sources (OSINT, threat intelligence, etc.). Exposure to security-focused development and compliance requirements in data-driven platforms. Proficient in multiple programming languages, including Java and Python, with hands-on experience applying these skills in a production environment.## BenefitsHarris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata. Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!* We empower our employees to make a difference* We have an award winning culture* We offer opportunity to learn* We are financially strong and we are owned by the largest software company in Canada (CSI)* We have fun!Follow us on social media to learn more about our company values, culture and initiatives!**Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.***If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com**This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.*