Customer Service Manager jobs in United Kingdom

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As a Senior Account Manager within Advania UK / Ireland's Value-Added Reseller (VAR) team, you will play a pivotal role in driving strategic growth by prospecting, cultivating and securing high-value commercial clients. This senior‑level position demands a proactive and consultative approach, focusing on long‑term relationship building and delivering complex, tailored IT solutions that address critical business challenges.

The salary range for this role is between £40,000 and £50,000 a year, depending on experience + uncapped commission structure.

Click here for the list of benefits.

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

• Lead the acquisition of new business opportunities across diverse commercial sectors.
• Develop and manage a high‑performing pipeline, overseeing the full sales lifecycle from prospecting to contract negotiation and closure.
• Strategically position and present comprehensive VAR and IT solutions, including Microsoft 365, Azure, Security, and infrastructure technologies.
• Collaborate cross‑functionally with Pre‑Sales, Procurement, and Service Delivery teams to craft compelling, client‑centric proposals.
• Maintain detailed and accurate CRM records, forecasts, and performance reports.
• Consistently exceed monthly and quarterly gross profit targets and key performance indicators.

• Proven success in new business development within the IT reseller or VAR space.
• Deep understanding of Microsoft technologies, licensing models, and solution selling.
• Demonstrated ability to convert complex client requirements into scalable technology solutions.
• Exceptional communication, negotiation, and presentation skills with C‑level stakeholders.
• Strong commercial acumen and strategic thinking in a fast‑paced, target‑driven environment.
• Experience managing large accounts and navigating complex sales cycles.
• Familiarity with CRM systems and data‑driven sales reporting.

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

We are the tech company with people at heart. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.

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Mid‑Senior level

Full‑time

Sales and Business Development

IT Services and IT Consulting