Customer Service jobs in United Kingdom

We’re looking for a motivated and ambitious Junior Minor Works Engineer to join our growing Minor Works / Installations Team.
This is an excellent opportunity for a Service Engineer (with at least 1 - 2 years’ experience in either Fire or Security Systems) who is ready to take the next step in their career.

You’ll work closely with experienced Engineers and receive full training and support to develop your skills and become a fully qualified Minor Works Engineer, capable of managing small projects from inception through to completion.

• Support the Minor Works / Installations Team on small Fire & Security projects from start to finish.
• Assist with installations, commissioning, and testing of CCTV, Access Control, Intruder, and Fire Alarm Systems.
• Liaise with the Lead Engineer and senior team members on ongoing projects and troubleshooting.
• Work with subcontractors and clients on-site to ensure quality and safety standards are met.
• Provide assistance to Service Engineers when required, including maintenance and reactive calls.
• Communicate effectively with customers, schedulers, and internal teams to plan and coordinate site visits.
• Attend training and development sessions to build technical competence and knowledge.
• Participate in team meetings and contribute to continuous improvement.

• Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C‑Tec, Protec
• Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco
• CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems
• Access Control: Paxton, PAC, Salto

We can provide the training you need to start your career in the Fire & Security Industry. We are looking for candidate who can demonstrate the following attributes:

• Experienced as a Service Engineer (1 - 2 years) in either Fire or Security systems.
• Keen to learn and develop new installation and commissioning skills.
• Technically minded, with a background in the electrical or electronic industry.
• A great communicator with strong customer service skills.
• Highly organised, reliable, and able to work independently or as part of a team.
• Computer literate and comfortable using mobile and online systems.
• In possession of a Full UK Driving Licence.

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well‑being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Basic salary of £28 - 30k DOE
• Company Van with fully fitted Van vaults
• Full use of our Academy training + external training
• 6 training days a year
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Paid Holidays plus Bank Holidays
• Additional Day holiday each full year of completed service (up to 25 days)
• Mental Health & Well‑being scheme
• Development & Progression opportunities
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

We're big enough to deliver results but small enough to genuinely care.

Our Businesses Include:

• Alarm Communications acl.uk.com
• Clymac clymac.co.uk
• FAFS Fire & Security fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression marlowe-fireandsecurity.com
• Morgan Fire Protection morganfire.co.uk
• Marlowe Smoke Control marlowe-aov.co.uk

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.

Unfortunately, we are unable to provide Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.