Specialist Success Associate

Covetrus Inc.; Dumfries; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading veterinary services company is seeking a Specialist Success Associate for a 12-month maternity cover role based in Dumfries. In this full-time position, you'll provide top-notch support to customers via email, phone, and live chat, manage customer relationships, and handle inquiries effectively. The ideal candidate will have customer service experience, communication skills, and familiarity with CRM systems. Join a team that values customer satisfaction and success as part of their mission.

Qualifications

• Experience in customer service or internal sales within a commercial environment.
• Knowledge of the veterinary profession or animal health market is a plus.
• Familiarity with customer relationship management systems.

Responsibilities

• Deliver top-tier customer support across multiple channels.
• Manage and maintain customer relationships within defined areas.
• Triage and escalate queries to appropriate teams.
• Identify and suggest process improvements.

Skills

Customer service experience

Strong interpersonal skills

Communication skills

Microsoft Office proficiency

Education

Standard Grade level or equivalent

Tools

Salesforce CRM

Job description

Specialist Success Associate page is loaded## Specialist Success Associatelocations: Dumfries, Scotland (UK)time type: Full timeposted on: Posted Todayjob requisition id: R-13472## **Specialist Success Associate – Maternity Cover (12 Months)**## **This is a 12-month maternity cover position based in our Dumfries office. The role is full-time, working Monday to Friday, 37.5 hours per week.****Specialist Success Associate** to join our Customer Excellence team in Dumfries.**What You’ll Be Doing:**As a Specialist Success Associate, you’ll be the first point of contact for our valued customers, providing support via email, phone, and live chat. You’ll manage a defined customer group, triage inbound queries, and proactively engage to ensure satisfaction and success.**Key Responsibilities:*** Deliver top-tier customer support across multiple channels.* Manage and maintain customer relationships within a defined business area.* Triage and escalate queries to the appropriate teams.* Keep customers informed and updated on progress.* Identify and suggest process improvements.* Participate in training to enhance product and business knowledge.* Stay current with product updates and internal communications.**What We’re Looking For:*** Experience in customer service or internal sales within a commercial, sales-focused environment.* Educated to Standard Grade level or equivalent.* Knowledge of the veterinary profession or animal health market is a plus.* Proficiency in Microsoft Office and familiarity with Salesforce CRM or similar systems.* Strong interpersonal and communication skills.*Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.*