Customer Aftercare Advisor

Story Homes Group; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading home builder is seeking a Customer Aftercare Advisor to join their team in Newcastle upon Tyne. The successful candidate will coordinate daily workloads for the Customer Aftercare Team and handle customer queries effectively. Candidates should have experience in customer service, strong telephone and written communication skills, and the ability to analyze data. This is a valuable opportunity to contribute to a company committed to building quality homes and delivering exceptional customer service.

Qualifications

• Experience in a customer service environment is essential.
• High standard of both telephone and written communication skills.
• Ability to interpret and analyze data effectively.

Responsibilities

• Coordinate daily workloads and priorities of the Customer Aftercare Team.
• Support in handling, reporting, and resolving customer aftercare queries.

Skills

Customer service experience

Telephone communication

Written communication

Data interpretation and analysis

Job description

We are looking for a Customer Aftercare Advisor to join our team in the North East region, based in Newcastle.

This role will involve coordinating the daily workloads and priorities of the Customer Aftercare Techn and supporting the wider Customer Aftercare Team in the day-to-day handling, reporting and resolution of customer aftercare queries.

We are looking for someone with experience of working in a customer service environment, a high standard of telephone and written communication and experience of interpreting and analysing data.

Story Homes is a 5* builder with a mission to design and build quality homes that people aspire to live in. We are proud to build beautiful homes that bring something different to the areas in which we operate.

Founded in 1987 by Fred Story, our family-owned business goes to great lengths to craft houses that are not only strong in build, but in character too. We are proud to challenge the conventions of mass produced newbuilds and stand apart from the crowd.

How to apply

If you are interested in this vacancy, please email your CV and cover letter to [e-mail]. We will attempt to respond to all applications we receive; however, please note that in some instances this is not always possible. If you have not had a response to your application within three weeks of the closing date, you can presume that you have not been shortlisted for the next stage of recruitment.